Full time
Konko AI
New York, NY, USA
The Company Konko AI builds production agent platforms for healthcare operations. We operate inside real medical clinics across Latin America, shipping AI agents that handle patient conversations at scale under strict requirements for reliability, safety, and trust. This is production work with real consequences — not demos. We’re scaling quickly across LATAM, solving real operational problems inside clinics, and building a durable, category-defining company. The Role You will own AI agents in production — how they behave, how they fail, and how they scale safely across clinics — turning one-off edge cases into reusable, self-serve product primitives. Customer-facing teams handle discovery and configuration. Your job is to unblock the hardest cases, codify the fix, and make the next clinic easier. Your work shapes real patient conversations at scale within weeks. What You’ll Do Own agent reliability end-to-end: trace failures, diagnose root causes, fix...


