Insight Global
Pittsburgh, PA, USA
Job Description Job Summary: The ideal candidate will serve as a technical leader and escalation point for complex network incidents and customer issues. This role is responsible for advanced troubleshooting, lab-based replication of network events, and driving resolution of service impacts across our infrastructure. In addition to network support, the engineer contributes to the design, roadmap, and implementation of the Metro Ethernet, IP transport, and management networks. This position works cross-functionally with Product Management, Engineering, and Service Delivery teams to create, enhance, and support scalable, high-performance services. Key Responsibilities: -Monitor and analyze network performance and operational anomalies affecting end-customer connectivity. -Serve as high level of escalation for customer technical support and NOC-reported alarms. -Administer ISP core infrastructure, including Juniper and Nokia routers, DNS, web servers, and email servers....

