26 customer service agent jobs found

Job Description The SaaS Observability organization oversees all enterprise software services supporting over 25,000 customers and processing more than 60 billion transactions daily. Within this group, the Observability team delivers strategic software solutions and large-scale production engineering services that ensure our cloud products operate with maximum reliability, performance, and resilience. SaaS Observability operates one of the largest telemetry infrastructures in the industry, handling petabytes of data, monitoring billions of objects, and maintaining modern telemetry pipelines across distributed environments. The team is actively advancing its Agentic AI infrastructure to enable intelligent, autonomous observability. We're seeking a visionary Principal Software Engineer - Agentic AI to lead the evolution of our observability platform into an intelligent, agentic AI-powered system. You'll architect scalable solutions that integrate telemetry, LLMs, and...

Job Description The SaaS Observability organization oversees all enterprise software services supporting over 25,000 customers and processing more than 60 billion transactions daily. Within this group, the Observability team delivers strategic software solutions and large-scale production engineering services that ensure our cloud products operate with maximum reliability, performance, and resilience. SaaS Observability operates one of the largest telemetry infrastructures in the industry, handling petabytes of data, monitoring billions of objects, and maintaining modern telemetry pipelines across distributed environments. The team is actively advancing its Agentic AI infrastructure to enable intelligent, autonomous observability. We're seeking a visionary Principal Software Engineer - Agentic AI to lead the evolution of our observability platform into an intelligent, agentic AI-powered system. You'll architect scalable solutions that integrate telemetry, LLMs, and...

CCaaS Engineer Req number: R7113 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a CCaaS Engineer, you will be responsible for designing, implementing, and maintaining our cloud-based contact center platforms. Job Description We are seeking a highly skilled and motivated CCaaS Engineer to join our dynamic team. The CCaaS Engineer is responsible for designing, implementing, and maintaining our cloud-based contact...

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: Responsible for implementing, administering, monitoring and troubleshooting HPE NonStop infrastructure systems. Ability to demonstrate expertise in said architecture, performance optimization, security best practices and continuous maintenance practices for critical systems. Ability to work closely with other team members, software & hardware vendors and end-users to collaboratively design technical solutions that meet business needs. Serve as a technical resource regarding the implementation and optimization of complex server-based configurations by providing expertise in various infrastructure platforms that include storage management, disaster recovery systems architecture, patch management and backup and recovery. About This Role: Sr. Systems...

Senior Full Stack Engineer, AI Anywhere Type: Contract Category: Development Industry: Financial Services Workplace Type: Remote Reference ID: JN -032026-105784 Date Posted: 03/03/2026 Shortcut: http://careers.eliassen.com/48x0ax Description Recommended Jobs Description: Remote Our client seeks a senior full stack engineer to accelerate AI adoption across the organization. The role blends full stack development, AI engineering, and internal consulting to design secure, scalable solutions and guide teams on effective AI use. You will operate in a fast, project-based environment with Python and React while remaining language-agnostic, emphasizing architecture, security, and cloud-native design. We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $65.00 to...

Job Description Role Summary As a Senior Software Engineer (IC3), you will be responsible for developing AI powered services that scale our OCI operations. You will work with other senior engineers to implement scalable services/applications, automate deployment processes, and support operational excellence in production environments. This is a hands-on role suited for engineers eager to grow in distributed systems and AI infrastructure engineering that proactively manage cloud environments, enhance operational excellence, and deliver world-class customer experiences. If you're passionate about solving complex technical challenges and shaping the future of the autonomous cloud, this is your moment. Why Join Us Gain hands-on experience with cutting-edge AI and cloud infrastructure Collaborate with experienced engineers and scientists across OCI Work in a supportive environment with strong opportunities for learning and career growth Help shape...

Job Description Role Summary As a Senior Software Engineer (IC3), you will be responsible for developing AI powered services that scale our OCI operations. You will work with other senior engineers to implement scalable services/applications, automate deployment processes, and support operational excellence in production environments. This is a hands-on role suited for engineers eager to grow in distributed systems and AI infrastructure engineering that proactively manage cloud environments, enhance operational excellence, and deliver world-class customer experiences. If you're passionate about solving complex technical challenges and shaping the future of the autonomous cloud, this is your moment. Why Join Us Gain hands-on experience with cutting-edge AI and cloud infrastructure Collaborate with experienced engineers and scientists across OCI Work in a supportive environment with strong opportunities for learning and career growth Help shape...

Job Description The Role GM's Cybersecurity Team safeguards the company's global information assets, networks, and infrastructure. Our mission is to proactively defend GM against evolving cyber threats through strategic leadership, technical excellence, and innovative risk management. We seek cybersecurity professionals with advanced expertise, capable of driving enterprise security initiatives and influencing organizational resilience. As a Senior Security Software Engineer, you will design, lead, and deliver secure, scalable integration services that connect our cyber ecosystem (SIEM, EDR, IAM, SSPM, CSPM, ITSM, cloud) and activate AI/LLM capabilities to accelerate detection, response, and risk management. You will drive architecture for critical services, mentor developers, and partner across SecOps, SOC, Platform, and Data teams to ship measurable outcomes. What You'll Do Own architecture & delivery for complex integration services (APIs,...

Description The Leidos FS2 Aero team has an opening for an experienced AI Engineer to contribute to AI solutions, work on development, collaborate with pipeline development and deployment teams. The Aero teams are involved in the deployment and maintenance of multiple operational cloud deployed software technologies and solutions. We are looking for a motivated AI engineer, to work on challenging problems in a variety of Aeronautical based systems to get results that surpass the outcomes achieved with new AI technologies, capabilities and features. Primary Responsibilities Strong collaboration with teams in the design and implementation of AI architectures to include operational status, coding improvements, dashboard tooling including security. Collaborates with Leidos AI initiatives, providing insight into technologies, tooling and practices. Designs, secures and automates AWS cloud initiatives while optimizing agent and customer experiences to full AI potential....

Description The Leidos FS2 Aero team has an opening for an experienced AI Engineer to contribute to AI solutions, work on development, collaborate with pipeline development and deployment teams. The Aero teams are involved in the deployment and maintenance of multiple operational cloud deployed software technologies and solutions. We are looking for a motivated AI engineer, to work on challenging problems in a variety of Aeronautical based systems to get results that surpass the outcomes achieved with new AI technologies, capabilities and features. Primary Responsibilities Strong collaboration with teams in the design and implementation of AI architectures to include operational status, coding improvements, dashboard tooling including security. Collaborates with Leidos AI initiatives, providing insight into technologies, tooling and practices. Designs, secures and automates AWS cloud initiatives while optimizing agent and customer experiences to full AI potential....

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, our purpose is to shape the future. The insights and quality services we provide help build trust and confidence in the capital markets and economies all over the world. We develop outstanding leaders who are teamed to deliver our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The opportunity The Platforms Practice specializes in mission-critical, intelligent platforms for the world's most ambitious organizations. Using our product-driven, AI-centric approach, we empower organizations to build for the intelligent digital future. Our elite team of product leaders, data scientists, designers,...

Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, our purpose is to shape the future. The insights and quality services we provide help build trust and confidence in the capital markets and economies all over the world. We develop outstanding leaders who are teamed to deliver our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The opportunity The Platforms Practice specializes in mission-critical, intelligent platforms for the world’s most ambitious organizations. Using our product-driven, AI-centric approach, we empower organizations to build for the intelligent digital future. Our elite team of product leaders, data scientists, designers, and...

Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, our purpose is to shape the future. The insights and quality services we provide help build trust and confidence in the capital markets and economies all over the world. We develop outstanding leaders who are teamed to deliver our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The opportunity The Platforms Practice specializes in mission-critical, intelligent platforms for the world’s most ambitious organizations. Using our product-driven, AI-centric approach, we empower organizations to build for the intelligent digital future. Our elite team of product leaders, data scientists, designers, and...

Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, our purpose is to shape the future. The insights and quality services we provide help build trust and confidence in the capital markets and economies all over the world. We develop outstanding leaders who are teamed to deliver our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The opportunity The Platforms Practice specializes in mission-critical, intelligent platforms for the world’s most ambitious organizations. Using our product-driven, AI-centric approach, we empower organizations to build for the intelligent digital future. Our elite team of product leaders, data scientists, designers, and...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, our purpose is to shape the future. The insights and quality services we provide help build trust and confidence in the capital markets and economies all over the world. We develop outstanding leaders who are teamed to deliver our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The opportunity The Platforms Practice specializes in mission-critical, intelligent platforms for the world's most ambitious organizations. Using our product-driven, AI-centric approach, we empower organizations to build for the intelligent digital future. Our elite team of product leaders, data scientists, designers,...

Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, our purpose is to shape the future. The insights and quality services we provide help build trust and confidence in the capital markets and economies all over the world. We develop outstanding leaders who are teamed to deliver our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The opportunity The Platforms Practice specializes in mission-critical, intelligent platforms for the world’s most ambitious organizations. Using our product-driven, AI-centric approach, we empower organizations to build for the intelligent digital future. Our elite team of product leaders, data scientists, designers, and...

Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, our purpose is to shape the future. The insights and quality services we provide help build trust and confidence in the capital markets and economies all over the world. We develop outstanding leaders who are teamed to deliver our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The opportunity The Platforms Practice specializes in mission-critical, intelligent platforms for the world’s most ambitious organizations. Using our product-driven, AI-centric approach, we empower organizations to build for the intelligent digital future. Our elite team of product leaders, data scientists, designers, and...

Job Description The Senior AI/ML Software Engineer is responsible for evaluating, integrating, and optimizing cutting-edge technologies for AI/ML infrastructure, focusing on achieving low latency, high throughput, and efficient resource utilization for both model training and inference at scale. This role guides key strategic decisions related to Oracle Cloud's AI infrastructure offerings, spearheads the design and implementation of scalable orchestration for AI/ML workloads-incorporating the latest research in generative AI and large language models-and leads initiatives such as Retrieval-Augmented Generation and model fine-tuning. The ideal candidate will design and develop scalable, GPU-accelerated AI services using tools like Kubernetes and Python/Go, and must possess strong programming skills, deep expertise in deep learning frameworks, containerization, distributed systems, and parallel computing, along with a comprehensive understanding of end-to-end AI/ML workflows....

Job Description The Principal AI/ML Software Engineer is responsible for evaluating, integrating, and optimizing cutting-edge technologies for AI/ML infrastructure, focusing on achieving low latency, high throughput, and efficient resource utilization for both model training and inference at scale. This role guides key strategic decisions related to Oracle Cloud's AI infrastructure offerings, spearheads the design and implementation of scalable orchestration for AI/ML workloads-incorporating the latest research in generative AI and large language models-and leads initiatives such as Retrieval-Augmented Generation and model fine-tuning. The ideal candidate will design and develop scalable, GPU-accelerated AI services using tools like Kubernetes and Python/Go, and must possess strong programming skills, deep expertise in deep learning frameworks, containerization, distributed systems, and parallel computing, along with a comprehensive understanding of end-to-end AI/ML...

Job Description The Senior AI/ML Software Engineer is responsible for evaluating, integrating, and optimizing cutting-edge technologies for AI/ML infrastructure, focusing on achieving low latency, high throughput, and efficient resource utilization for both model training and inference at scale. This role guides key strategic decisions related to Oracle Cloud's AI infrastructure offerings, spearheads the design and implementation of scalable orchestration for AI/ML workloads-incorporating the latest research in generative AI and large language models-and leads initiatives such as Retrieval-Augmented Generation and model fine-tuning. The ideal candidate will design and develop scalable, GPU-accelerated AI services using tools like Kubernetes and Python/Go, and must possess strong programming skills, deep expertise in deep learning frameworks, containerization, distributed systems, and parallel computing, along with a comprehensive understanding of end-to-end AI/ML workflows....

Job Description The Principal AI/ML Software Engineer is responsible for evaluating, integrating, and optimizing cutting-edge technologies for AI/ML infrastructure, focusing on achieving low latency, high throughput, and efficient resource utilization for both model training and inference at scale. This role guides key strategic decisions related to Oracle Cloud's AI infrastructure offerings, spearheads the design and implementation of scalable orchestration for AI/ML workloads-incorporating the latest research in generative AI and large language models-and leads initiatives such as Retrieval-Augmented Generation and model fine-tuning. The ideal candidate will design and develop scalable, GPU-accelerated AI services using tools like Kubernetes and Python/Go, and must possess strong programming skills, deep expertise in deep learning frameworks, containerization, distributed systems, and parallel computing, along with a comprehensive understanding of end-to-end AI/ML...

Job Description Oracle's Forward Deployed Engineer (FDE) team is hiring a Senior Software Development Engineer - AI Data Platform to help global customers unlock the full potential of their data. You will provide expert architectural guidance focused on designing, optimizing, and scaling modern AI/ML-centric data platforms. As a key member of Oracle's Analytics and AI Service Excellence organization, you will work closely with enterprise customers, product management, and engineering to ensure seamless adoption of Oracle AI Data Platform, Gen AI services, and associated cloud technologies. Responsibilities Key Responsibilities: Strong data engineering, HPC, and data science experience. Spark, PySpark, Delta Lake, Parquet, Feature Extraction, MLOps, Flink, with a deep understanding of the distributed systems techniques that make these services work. Full stack development experience. This includes web app development, RESTful APIs, SSE, all the way to...

Job Description Oracle's Forward Deployed Engineer (FDE) team is hiring a Senior Software Development Engineer - AI Data Platform to help global customers unlock the full potential of their data. You will provide expert architectural guidance focused on designing, optimizing, and scaling modern AI/ML-centric data platforms. As a key member of Oracle's Analytics and AI Service Excellence organization, you will work closely with enterprise customers, product management, and engineering to ensure seamless adoption of Oracle AI Data Platform, Gen AI services, and associated cloud technologies. Responsibilities Key Responsibilities: Strong data engineering, HPC, and data science experience. Spark, PySpark, Delta Lake, Parquet, Feature Extraction, MLOps, Flink, with a deep understanding of the distributed systems techniques that make these services work. Full stack development experience. This includes web app development, RESTful APIs, SSE, all the way to...

Overview At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget. Our directorates related to Mission Support & Operations include Office of General Counsel, Business Services, Communications and External Engagement, Operational Systems, Communications and Information Technology, and Performance Management. At PNNL, our Computing and Information Technology organization is redefining how we work and innovate by reimagining the digital workplace. We empower research and streamline operations-making both faster, smarter, and more efficient-so our professionals can tackle some of the world's toughest challenges in science, energy, and national security. Our experts in AI, cybersecurity, design, and engineering work side by side, using real-time insights and human-centered design to break down...