7 help desk it support jobs found

A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB's data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com EnterpriseDB Corporation seeks Team Lead Support Engineer in Boston, MA. Job...

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world class support to Rocket's customers and partners. The TSE will assist Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. This person will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. Job Duties and responsibilities Identify and complete tasks in a fast-paced dynamic environment. Effectively and efficiently work with customers and partners to resolve reported problems. Tracking all customer contact within approved tracking systems. Required Candidate Skills:...

Job Description Responsibilities As a member of the Database Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. * Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen Technical Skills Strong Oracle Database fundamentals - SQL tuning, indexing, execution plans, statistics, sessions, waits, locking, transactions, PL/SQL knowledge. Strong understanding of Performance Tuning methodologies including SQL Tuning ORDS architecture knowledge - connection pools, standalone/Tomcat deployment, REST calls, session management, request timeouts, logging. REST/API performance basics - HTTP latency, payload size, concurrency, network round trips, JSON processing overhead. APEX skills - Working knowledge of APEX e.g., creating pages, region/report optimization, Interactive...

Position Description & Qualifications Are you a Systems Engineer looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Naples, Italy. CNIC Regional Offices allow for improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. This position provides comprehensive technical, operational, and project-level support across Service Desk operations, MILCON IT integration, and real property management to ensure the Command's IT infrastructure is effectively planned, implemented, and sustained. The role serves as a key liaison among technical teams, construction and facilities partners, and leadership, delivering expert guidance, documentation, and oversight to maintain secure, scalable, and...

Position Description & Qualifications Serco is seeking a highly skilled and motivated Experienced DevSecOps Engineer to join our team - (100% Remote). This role is critical in integrating security practices within the DevOps process, ensuring that security is embedded throughout the software development lifecycle. The ideal candidate will have a strong background in cloud infrastructure, automation, CI/CD pipelines, and security best practices. In this role you will: Design, implement, and maintain secure CI/CD pipelines. Integrate security tools and practices into development and deployment workflows (e.g., SAST, DAST, container scanning). Collaborate with development, operations, and security teams to ensure secure software delivery. Automate infrastructure provisioning and configuration using Infrastructure as Code (IaC) tools such as Terraform or CloudFormation. Monitor systems for security vulnerabilities and respond to incidents....

Position Description & Qualifications If you like high profile and challenging cloud system security work supporting the readiness of America's Navy ships, aircraft and expeditionary forces - Serco has a great opportunity for you! This Principal Information Security Systems Engineer (ISSE) will be working with a dynamic team supporting applications on the Defense Information System Agency (DISA) military cloud. An active U.S. Department of War (DoW) Secret security clearance is required. Bring your experience and collaborative skills to make an impact toward improving our military defense planning and combat readiness. Serco supports the U.S. Navy as the prime contractor for their Integrated Readiness Modeling, Technical and Professional Support Services contract. Our team conducts analysis and provides software development and lifecycle support for a portfolio of integrated applications used by the Navy to determine future fleet readiness requirements. You will...

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success. Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships. We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and...