Techint Group
Albany, NY, USA
Hybrid Job Title: Senior Technical Support Engineer Location: United States Job Type: Full-Time Travel Requirement: ~20% About the Role As a Senior Technical Support Engineer, you will be a key player in supporting our global customer base across a wide range of Qualitrol products, including transformer, GIS, grid, and circuit breaker monitoring systems. You will act as a technical expert, collaborating closely with Engineering and Field Service teams to resolve issues and ensure customer satisfaction. Key Responsibilities Diagnose and troubleshoot technical issues for monitoring devices: Transformer Monitoring : Online DGA (TM1, TM3, TM8), QTMS, QTMS-BM, QPDM Grid Monitoring : IDM+, FL, Informa GIS Monitoring : QPDM Gen3 Circuit Breaker Monitoring : QBCM Provide remote support for installation, commissioning, maintenance, and repairs Troubleshoot communication protocols and support SCADA system...
