Full time
The Nagler Group
Billerica, MA, USA
Customer Support Representative – B2B / Industrial Products Wilmington, MA | Hybrid (4 days onsite, 1 day remote after training) $55,000–$65,000 base + 5% bonus | Full-Time, Permanent About the Opportunity We are partnering with a rapidly growing, independently owned sales and service center that is seeking candidates with 1-3 years of B2B customer service, inside sales, or order management experience. What You’ll Do Respond to customer inquiries via phone, email, and electronic ordering systems (EDI, e-Store) regarding quotes, order entry, delivery timelines, and stock availability Develop deep product knowledge of the organization’s valves, fittings, and other industrial components Troubleshoot and resolve issues quickly while maintaining professionalism and customer trust Partner closely with the sales team to fulfill complex customer needs Maintain accurate documentation for orders, quotes, certifications, and customer records Track...
