5 relationship manager business care team jobs found in Cheyenne

Position Overview The National Account Support Manager reports to the Project Manager, Imaging Service and is responsible for the strategic oversight of service for assigned accounts and overall customer satisfaction. This role includes developing and implementing consistent account management processes across all accounts, focusing on equipment performance, service level attainment, reporting, communication, and meeting structures. The position entails detailed analysis, program creation, and implementation to achieve desired results. The National Account Support Manager will build long-term relationships with the customer's headquarters staff, store management, field service, and product teams. They will ensure quality service delivery that meets service levels and improves equipment uptime while maintaining high customer satisfaction. This role also supports the sales team by identifying and supporting service revenue opportunities within the account. This role will...

Job Description Due to the nature of the clients we are supporting, US Gov Cloud and DoD (Department of Defense) support requirements, US Citizenship is preferred. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation...

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Responsibilities As a Sr. Principal Support Engineer, you will be utilized as the "proactive" technical support, business solution implementation and risk manager to assure the highest level of customer satisfaction. You will create/contribute to automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues....

Job Description As a member of the Support organization for Oracle Analytics (OAS, OAC, BDS, AIDP, DFS, DIS, Data Catalog), your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. PLEASE NOTE THE FOLLOWING BEFORE APPLYING: US Citizenship AND shift coverage required (on rotation - some weekends, holidays and weeknights are required). Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 5+ years of proven...

Job Description Due to the nature of the clients we are supporting, US Gov Cloud and DoD (Department of Defense) support requirements, US Citizenship is preferred. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation...