1 director account management jobs found in Chicago

Desktop Support Technician James Lovell FHCC, Chicago, IL Onsite-Full time Position EM Key Solutions is seeking a customer service-oriented Helpdesk Support Technician to provide support to internal employees with hardware and software issues. The candidate will troubleshoot and resolve technical issues via phone using remote access technologies or in person. The candidate will be required to work independently with little or no supervision and must be able to prioritize open issues. Duties: Provide customer service and support to employees with software and hardware issues. Monitoring support tickets Identify and escalate issues that require other IT groups to complete Document and maintain computer inventory using an asset management system Provide training on an individual basis or small group Proactively identify trending issues and work with support staff to automate solutions when possible Support of portable devices - iPhones/iPads and Android...