1 jobs found in Clayton

Scheduled Hours 40 Position Summary Manager of User Support provides strategic leadership for the delivery, optimization, and continuous improvement of support services for University Advancement Systems. This role is responsible for shaping a high-performing support function that aligns technology solutions with advancement and fundraising objectives, ensuring a seamless and effective user experience across the organization. Ultimately, this position serves as a strategic bridge between users, technology, advancement operations and WashU CRM campus partners — ensuring support services not only resolve issues but also contribute to the institution’s broader engagement and fundraising success. Job Description Primary Duties & Responsibilities: Manage and Coordinate Service Delivery of User Support In partnership with technology and business stakeholders, this role drives issue management and resolution practices that go beyond reactive...