Insight Global
Clinton, MA, USA
Job Description Provide Tier II support for Windows-based desktops and laptops. Install, configure, and troubleshoot peripheral devices (printers, scanners, monitors, etc.). Perform password resets and account management in Active Directory. Assist with network connectivity issues and basic server refresh tasks. Execute scheduled system updates and hardware refreshes. Document incidents, resolutions, and maintain accurate support logs. Lead and supervise a small team of Tier I support technicians, providing guidance and training. Coordinate escalations and ensure timely resolution of technical issues. Ensure compliance with IT security policies and procedures. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment...
