Full time
NiSource
Columbus, OH, USA
Description Job Summary The Director of Operations Support has ownership and accountability for Customer Care Center (CCC) Support Operations functions, business partner collaboration, and continuity efforts. This position is also responsible for Work Force resource management, real time analytics and forecasting. Additionally, this position directs the strategy of care center budget forecasting development for the care centers. The Director of Support Operations also has ownership for analyzing and directing all care center data reporting and analytics programs including impact analysis on strategic business drivers and real time performance management partnering with care center operations to develop and achieve care center KPIs. Data collected and processes developed under the guidance of the Director of Support Operations is utilized to respond to data request responses, to the executive level, and external business partner surveys. Key to this role is the ability to...
