1 servicenow jobs found in Coraopolis

job summary: The technician will investigate and respond to all support requests by following documented process and procedure with the goal of restoring or fulfilling IT services for end users in the most efficient manner available. May include after-hours support     location: Moon township, Pennsylvania job type: Contract salary: $22.00 - 22.50 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: The Technical Support Analyst II is a customer centric role responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals. Responsibilities include handling multiple communication channels for support requests from end users including incoming calls, tickets within the ServiceNow ticketing system, instant message and email (both Microsoft & Google) to record and resolve...