Full time
Kearney & Company
Dayton, OH, USA
Kearney & Company is seeking a Junior Help Desk Specialist to provide first-level technical support to customers, with a primary focus on user account provisioning across multiple systems and responding to fundamental “how-to” and access-related inquiries. This role serves as a key point of contact for customers, ensuring timely, accurate, and courteous support while ensuring issues are properly documented, routed, and tracked. The position operates under the oversight of senior help desk personnel and functional leads. Responsibilities include but not limited to: Provision, modify, and deactivate user accounts across multiple systems and applications in accordance with established policies and procedures Respond to customer inquiries related to system access, navigation, and basic system functionalit Assist users with executing system functions and navigating established financial business processes within managed systems Troubleshoot and resolve common technical...

