CSG
Denver, CO, USA
Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. The purpose of our Integration and Technical Support Specialist is to provide superior technical and customer service support to our external customers such as Merchants, Resellers, and ISO's and well as our internal customers such as coworkers and managers. We are looking for an Integration and Technical Support Specialist who will: Provide superior technical support to our external customers such as merchants, resellers, and independent sales organizations (ISOs) as well as our internal customers such as coworkers and managers Follow quality standards provided by supervisors Adhere to SLAs provided for email, trouble tickets, and follow up standards Create, document, and complete trouble tickets and follow-up within defined SLAs/KPIs or other metrics Gain a high-level knowledge of the products and services CSG Forte...


