Aerotek
Edwardsville, IL
Overview The Field Operations Associate is responsible for ensuring our customers - including but not limited to contract employees, clients, program offices, and alternative delivery teams - receive superior support from offer accepted through start and management of all onboarding responsibilities. This is a customer-facing role that will support customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person. Responsibilities Client Onboarding Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments. Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start Contractor Onboarding Provide world class customer service in every interaction to...

