Full time
Thomson Reuters
New York, NY, USA
Join our dynamic team as a Technical Support Analyst, where you will play a crucial role in delivering exceptional support to our AMERS regions. Located in our Minnesota office, you'll be part of a global network of talented support specialists. This position offers the opportunity to enhance your technical expertise and contribute to the seamless operation of our support services. About The Role In this opportunity as a Technical Support Analyst , you will: Perform troubleshooting on issues, providing guidance, basic training, and technical support to end-users. Monitor the Helpdesk/Service Center system and respond appropriately and timely to tickets, ensuring efficient resolution of issues. Complete additional tasks such as inventory management, shipping, and imaging to support operational needs. Fully contribute to the utilization of the hardware/software inventory process, maintaining accuracy and efficiency. Serve as a problem escalation point on technical...


