Full time
Acrisure
Oklahoma City, OK, USA
About Auris Auris is the payroll and HR partner built for small and medium-sized businesses who can’t afford to get it wrong. Trusted by over 50,000 businesses nationwide, Auris pairs easy-to-use technology with real human services to give leaders the confidence that every detail is done right - so they can focus on growing their team and their business. Acquired by Acrisure in 2025, Auris formerly Heartland Payroll is accelerating its vision to deliver seamless human-centered technology to help small businesses thrive. Summary Of This Role Intermediate-level support role responsible for driving timely resolution of incidents escalated from the L1 Operations team for Payroll / HCM issues. This position manages support case volume, performs in-depth troubleshooting to drive solutions within defined SLAs, coordinates triage calls and escalations, and delivers clear incident communications to internal stakeholders. The role also leads post-incident reviews to determine root...

