Randstad Technologies
Omaha, NE, USA
job summary: A Technical Support Engineer is needed for an American multinational corporation specializing in Internet-related services and products in the Papillion, NE area. This position is focused on triaging quality issues, performing root cause analysis, and using data analytics to minimize damage to datacenter equipment. location: Papillion, Nebraska job type: Contract salary: $46.62 - 58.58 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Manage and triage a high-volume ticket queue of quality issues identified within the datacenter. Perform first-level investigations and initial analysis to ensure all necessary data is captured for senior engineers. Conduct root cause analysis on hardware failures and propose technical resolutions or mitigation strategies. Analyze fleet and manufacturing data to identify deployment trends and create actionable bug reports for partner teams. Monitor product performance metrics and present...
