4 senior engineering manager jobs found in Omaha

About the Role: As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support experiences to our enterprise SaaS customers. Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic initiatives and ensure customer satisfaction, retention, and success. In this role you will... Team Leadership: Manage, mentor, coach a team of support professionals, fostering growth, engagement, and accountability. Set clear goals, monitor performance, and ensure high-quality, timely customer interactions. Operational Excellence: Take ownership of support operations for enterprise customers, developing and optimizing workflows and processes using cutting-edge SaaS support tools (e.g. AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics) White Glove &...

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Application Support Engineer About your Role: In this role, you will help build the technology responsible for our core services with a focus in the AWS (Amazon Web Services) Cloud eco-system. Your work will influence the success of companies across the world. Members of our Technology team are experts in the field, working to evaluate and improve today's systems while building tomorrow's. Additionally, you will use analytical and...

Akkodis is seeking a Director of Technical Support for an FTE position in Omaha, NE. This position is on-site 5 days a week. JOB DESCRIPTION: We’re reshaping how electrical contractors and distributors connect, purchase, and operate. Our cloud-based platform streamlines procurement and tool management, giving contractors the visibility and efficiency they need to focus on what they do best—building the future. We’re looking for a Director of Technical Suppor t to lead our growing Technical Support organization. This leader will be responsible for defining the vision, strategy, and structure of our Support function—building a high-performing team that delivers world-class customer experiences and ensures seamless integration and adoption of our platform. What You’ll Do Lead, mentor, and scale the Technical Support team, including Technical Support Specialists and Integration Support roles. Develop and execute support strategies, service-level standards, and best...

Job Description: The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In addition to resolving the most critical and complex issues with Cornerstone products, this senior role is entrusted with proactively providing high-touch engagement, anticipating customer needs, and ensuring these strategic clients achieve maximum value. The Specialist demonstrates exceptional trustworthiness, collaboration, accountability, respect, and innovation, and mentors others across the Global Technical Support team. In this role you will... Provide proactive, high-touch technical support to larger enterprise customers, including regular scheduled check-ins, rapid priority responses, and personalized engagement. Manage and resolve complex and critical technical issues, identifying and mitigating underlying causes to prevent future incidents. Act as a dedicated point of contact for elite...