3 business systems jobs found in Philadelphia

Job Title: Help Desk Analyst (Tier 1) Location: Harrisburg, PA (Onsite) Job Type: Contract Schedule: Monday – Friday (Onsite) | Telework on Fridays Interview Process: In-person interview (approx. 1 hour) Position Overview "Navitas Partners, LLC" is seeking a dedicated Help Desk Analyst to provide Tier 1 technical support in a fast-paced, customer-focused environment. This role is heavily phone-based and requires strong communication skills, reliability, and a passion for delivering excellent customer service. The ideal candidate will have at least 1 year of IT Service Desk or call center experience along with a foundational understanding of IT systems. While technical skills are important, strong interpersonal and customer service abilities are essential for success in this role. Key Responsibilities Provide first-level technical support for hardware, software, and system-related issues via phone Troubleshoot and resolve user issues...

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see...

Job Description: The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In addition to resolving the most critical and complex issues with Cornerstone products, this senior role is entrusted with proactively providing high-touch engagement, anticipating customer needs, and ensuring these strategic clients achieve maximum value. The Specialist demonstrates exceptional trustworthiness, collaboration, accountability, respect, and innovation, and mentors others across the Global Technical Support team. In this role you will... · Provide proactive, high-touch technical support to larger enterprise customers, including regular scheduled check-ins, rapid priority responses, and personalized engagement. · Manage and resolve complex and critical technical issues, identifying and mitigating underlying causes to prevent future incidents. · Act as a dedicated point of contact for elite customers,...