Fujifilm
Saint Paul, MN, USA
Position Overview The Lead Customer Support Engineer (TSE), MI - I (Tier 1) handles remote technical support for HCUS customer cases that have been escalated from our senior level engineers. These cases are typically critical in nature or complex issues where analysis of situations or data requires an in-depth evaluation of variable factors, thus needing a higher skill in the specific Synapse application that this engineer supports. This role handles escalations to our National Support Team, so the engineer must have a working knowledge of our troubleshooting tools, logging locations, and documentation requirements for these escalations. Normally receives little instruction on day-to-day work and may be given specific assignments. To meet the needs of our customers, working outside normal business hours and on some weekends/holidays is required. In addition to working OT to handle workload and meet required metrics/expectations. Company Overview At FUJIFILM Healthcare...


