2 jobs found in Somerville, MA

Job Title: Help Desk Analyst Location: Boston, MA (Onsite) Duration: 6 Months Contract Position Overview "Navitas Partners, LLC" is seeking a skilled and customer-focused Help Desk Analyst to provide technical support to end users in a fast-paced enterprise environment. The ideal candidate will have strong troubleshooting skills, experience with Microsoft technologies, and a commitment to delivering excellent customer service. Key Responsibilities Provide technical support and troubleshooting for a wide range of software applications and hardware systems Assist with onboarding new users, including creation of Active Directory (AD), email, application, and VPN accounts Manage Microsoft Office 365 (M365) services, including Exchange mailboxes, shared calendars, and distribution groups Assign and manage permissions for mailboxes, calendars, and file shares Support Active Directory security group memberships and on-premises file share access Monitor...

Launch Your IT Career with Mass General Brigham! Are you a tech-savvy problem solver with a passion for helping others? Mass General Brigham is seeking a dedicated Service Desk Support Specialist I. In this critical role, you will be responsible for providing technical support services to end users via telephone, which includes software setup, configuration, and troubleshooting. You will also handle technical requests that are received via an online portal. What You Will Do: Provide professional, efficient and effective customer service to the end-user community while troubleshooting technical issues. Answer incoming phone calls to the Service Desk and prioritize or triage them using Information Technology Infrastructure Library (ITIL) best practices. Document issues and resolutions effectively and efficiently. Communicate with subject matter experts via various methods including email and instant messaging applications. Maintain proper shift...