2 jobs found in Troy

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Technical Support Representative Level 2 (TSR-L2) must be organized, have in-depth knowledge of NEXTEP’s software, driven to solve problems through to completion, and a friendly disposition. TSR-L2 will be responsible for assisting with telephone support, escalation procedures, advanced troubleshooting, and team training of the NEXTEP product suite. This position is critical to our expanding customer base...

Here’s a polished, job‑ad‑ready description you can use: Help Desk Support – Perry Johnson Registrars Perry Johnson Registrars is seeking a proactive and customer‑focused Help Desk Support professional to assist during the rollout of our new internal program used daily by clients, auditors, and internal staff. This role will help bridge the gap during implementation by providing hands‑on support, troubleshooting, and guidance to users as they transition to the new system. Key Responsibilities Provide front‑line support to internal and external users via phone, email, and in person Assist users in navigating the new program and resolving basic technical issues Document common questions, issues, and solutions to support ongoing improvements Collaborate with internal teams to escalate and resolve more complex concerns Maintain a positive, helpful, and professional presence at all times Qualifications Excellent communication skills, both verbal and written...