MetLife
West Des Moines, IA, USA
Location: Must live within a commutable distance of the Oriskany, NY, Tampa, FL, Bloomfield, CT Cary, NC, Aurora, IL, Bridgewater, NJ, Omaha, NE, Warwick, RI, Clark Summit, PA, San Juan, PR, West Des Moines, IA office Once a month in office for meetings How You'll Help Us Build a Confident Future (Key Responsibilities) Coaches, coordinates, and develops Multi-State PFL, FML and ADA Claims Specialists. Acts as resources for claim-related and technical issues. Monitors case managers' work queues to ensure claims team is meeting expectations and applicable performance guarantees. Conducts exceeds authority reviews daily, weekly quality audits; resolves escalated phone calls. Analyzes trending opportunities to provide ongoing trainings. Provides real time coaching to Claims Specialists. Provides feedback to Unit Leaders on individuals' and overall team performance. Daily and weekly reporting to ensure compliance measures are met....
