Actalent
Wheeling, IL
6 month contract role for Technical Support role! Could go longer. Need someone to interview week of 5/11 and start asap! Job Title: Technical Support Specialist The Technical Support Specialist provides high-quality technical support and customer service to end users and service partners, ensuring an exceptional overall customer experience. In this role, you handle inbound calls, troubleshoot complex technical issues related to electronic and industrial equipment, and coordinate with field technicians when on-site service is required. You play a key role in maintaining product uptime, capturing accurate service data, and supporting ongoing improvements to products and processes. Responsibilities Respond to inbound customer and service partner calls, providing timely and professional technical support. Troubleshoot technical issues over the phone, using electronic diagrams, flow charts, and diagnostic tools to identify and resolve problems. Escalate calls to...

