2 associate director it research and development jobs found

Job Summary Product Support Specialists (APSS) provide level 1 technical support to Phoenix Contact customers, sales personnel and channel partners. The Associate Product Support Specialist will be responsible for providing technical advice and troubleshooting assistance for all Phoenix Contact products and related systems. The APSS will work with Phoenix Contact customers and channel partners and communicate all support case details to our customers and our sales team. While not supporting customers directly, the APSS will be expected to develop their knowledge of related products and systems. Depending on level of experience, this role may be filled as an Associate level.  Responsibilities Provide answers to questions through inbound calls, e-mails, and chats from customers, channel partners and sales team Document customer inquiries in CRM system to provide customer and sales team detailed summary of required actions needed to meet customer needs Meet job specific...

Penn State Health - Penn State Health Corporation Location: US:PA: Hershey Work Type: Full Time FTE: 1.00 Shift: Varied Evening Shift Differential: $2.00/hour Night Shift Differential: $2.50/hour Hours: Varied Recruiter Contact: Shelley Cooper at scooper4@pennstatehealth.psu.edu (MAILTO://scooper4@pennstatehealth.psu.edu) SUMMARY OF POSITION: Under immediate direction of the Technical Support Center Manager or a more senior Client Support Representative Intermediate, ensure the timely intake, processing, and triage of requests for customers. Responsibilities include: provide analysis and utilize troubleshooting techniques to resolve a high percentage of first, second, and some third line support issues related to PC software and hardware; institutionally supported software; telecommunications; networking; operating system(s); and server management related problems thus achieving and maintaining departmental service level objectives and...