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TR
Full time
 
Technical Support Analyst
Thomson Reuters New York, NY, USA
Join our dynamic team as a Technical Support Analyst, where you will play a crucial role in delivering exceptional support to our AMERS regions. Located in our Minnesota office, you'll be part of a global network of talented support specialists. This position offers the opportunity to enhance your technical expertise and contribute to the seamless operation of our support services. About The Role In this opportunity as a Technical Support Analyst , you will: Perform troubleshooting on issues, providing guidance, basic training, and technical support to end-users. Monitor the Helpdesk/Service Center system and respond appropriately and timely to tickets, ensuring efficient resolution of issues. Complete additional tasks such as inventory management, shipping, and imaging to support operational needs. Fully contribute to the utilization of the hardware/software inventory process, maintaining accuracy and efficiency. Serve as a problem escalation point on technical...

Jan 23, 2026
BU
Trade Desk Support Analyst, Summer 2026 (Co-op/Internship) - 10 Weeks
BMO US New York, NY, USA
As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing and make a difference. You will be part of our campus program to gain the skills and knowledge needed to take on roles similar to the description listed below. Our student experience is designed to integrate you to the BMO team from day one by adding value in the work you do. You will have the opportunity to participate in programs such as the Women in Technology Mentorship Program, BMO First Friend peer assignment, BMO Social Squad student-led activities, BMO U corporate learning platform and access to various Employee Resource Groups to further develop your network within BMO. Note: Only students currently enrolled in an academic program and returning to their studies will be considered for Co-op/Internship opportunities. Students who recently graduated are invited to apply to our New Grad opportunities which are available at https://jobs.bmo.com/ca/en/new-grad Interested in...

Jan 20, 2026
KeyBank
Desktop Support Analyst
KeyBank NY, USA
Location: 4224 Ridge Lea Road, Amherst New York Desktop Support Analyst - National Field Services (Amherst, NY) this role will require an office presence 5 days a week. Role Overview The Desktop Support Analyst is responsible for delivering high-quality technical support for KeyBank's computer platforms across corporate, campus, and data center environments. The role emphasizes superior customer service, operational efficiency, and adherence to established IT standards. Analysts are expected to resolve support requests promptly, maintain IT asset integrity, and contribute to continuous improvement initiatives. Core Responsibilities Provide hands-on technical support for Windows and Mac OS platforms, including installation, maintenance, and troubleshooting. Ensure timely resolution of support tickets in accordance with service level agreements (SLAs). Communicate professionally with internal stakeholders, translating technical information for...

Jan 19, 2026
KeyBank
Full time
 
Desktop Support Analyst
KeyBank NY, USA
Location: 4224 Ridge Lea Road, Amherst New York Desktop Support Analyst – National Field Services (Amherst, NY) this role will require an office presence 5 days a week.Role Overview The Desktop Support Analyst is responsible for delivering high-quality technical support for KeyBank’s computer platforms across corporate, campus, and data center environments. The role emphasizes superior customer service, operational efficiency, and adherence to established IT standards. Analysts are expected to resolve support requests promptly, maintain IT asset integrity, and contribute to continuous improvement initiatives. Core Responsibilities Provide hands-on technical support for Windows and Mac OS platforms, including installation, maintenance, and troubleshooting. Ensure timely resolution of support tickets in accordance with service level agreements (SLAs). Communicate professionally with internal stakeholders, translating technical information for non-technical audiences....

Jan 18, 2026
Computer Aid, Inc.
Technical Support Analyst
Computer Aid, Inc. Albany, NY, USA
Technical Support Analyst Req number: R6911 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary The selected candidate will develop and maintain complex IBM Cognos reports and Oracle PL/SQL queries, support a Loan Application and its interfaces, consult with business users, and must have banking or loan application experience. Job Description We are looking for a Technical Support Analyst for a full-time, fully...

Jan 17, 2026
Bo
Full time
 
Technical Support Analyst
Boomerang New York, NY, USA
To apply, please send your resume and 2-3 sentences on why you would be a good fit for this position to mallory@hiboomerang.com About Boomerang At Boomerang, we’re on a mission to revolutionize how employers stay connected with their former colleagues. We believe relationships matter and we’re here to provide a simple, affordable, and automated solution that keeps those connections alive. We are a seed-stage company (~ $12M in venture capital from Tier 1 funds) that has assembled some of the best builders, designers, and product minds to reimagine the future of work. We're seeking a Technical Support Analyst to join our New York office as one of our first twenty hires. This is an opportunity to join us on the ground floor, working alongside seasoned founders with a track record of successful companies. As a pivotal member of our growing team, you'll have the chance to make a significant impact and contribute to our collective vision. About the Role As a...

Jan 17, 2026
PE
Full time
 
Family Technical Support Analyst I
Pearson Education Services Albany, NY, USA
Company Summary : Pearson Virtual Schools is a leading, fully-accredited provider of high-quality, highly accountable virtual education solutions for students in grades K–12. Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success. Since 2001, the company’s Connections Academy division has delivered individualized learning to students through virtual public schools and a private online academy. In the 2024-25 school year, 41 Connections Academy virtual public schools will operate in 31 states and expect to serve nearly 100,000 students in grades K-12 (some schools do not serve all grades) from across the U.S. The District Partner division meets the needs of schools, school districts, and other institutions looking to develop and enhance their online learning programs. The division overseeing District Partner clients delivers a full range of targeted digital learning solutions to the...

Jan 16, 2026
Or
Oracle Database Cloud Technical Analyst 4-Support
Oracle Albany, NY, USA
Job Description Due to the nature of the clients we are supporting, US Gov Cloud and DoD (Department of Defense) support requirements, US Citizenship is preferred. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation...

Jan 16, 2026
AG
Legal Support Analyst: Support Medicaid Fraud Investigations (6419)
Attorney General, Office of the Albany, NY, USA
NY HELP No Agency Attorney General, Office of the Title Legal Support Analyst: Support Medicaid Fraud Investigations (6419) Occupational Category Legal Salary Grade NS Bargaining Unit M/C - Managerial/Confidential (Unrepresented) Salary Range From $60917 to $60917 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Exempt Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8:30 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address The Capitol City Albany State NY Zip Code 12224 Duties Description Criminal Justice DivisionMedicaid Fraud Control Unit - AlbanyLegal Support Analyst Reference No. MFCU ALB LSA_6419Application Deadline is February 13, 2026Entry-Level Opportunity for College GraduatesThe Office of the New York State Attorney General's (OAG) Medicaid Fraud Control Unit (MFCU) is...

Jan 16, 2026
Deutsche Bank
Full time
 
Trade Support - Associate
Deutsche Bank Columbus, NY, USA
Job Description: Job Title Trade Support Analyst Corporate Title Associate Location New York Overview The Credit Trade Support team supports the Credit/Distressed/ Asset Backed Securities (ABS)/CMO, covering the Treasury/Credit market across all legal entities. The team has daily interaction with various teams including trading, sales, finance and other ops groups. They are responsible for day-to-day desk coverage, trade booking, trade amendments and break resolution. What We Offer You A diverse and inclusive environment that embraces change, innovation, and collaboration A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days Employee Resource Groups support an inclusive workplace for everyone and promote community engagement Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building...

Jan 15, 2026
Or
Technical Analyst 3-Support (U.S. Citizenship required)
Oracle Albany, NY, USA
Job Description As a member of the Support organization for Oracle Analytics (OAS, OAC, BDS, AIDP, DFS, DIS, Data Catalog), your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. PLEASE NOTE THE FOLLOWING BEFORE APPLYING: US Citizenship AND shift coverage required (on rotation - some weekends, holidays and weeknights are required). Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 5+ years of proven...

Jan 13, 2026
Up
Full time
 
GTM Systems Administrator
Upside New York, NY, USA
Meet Upside We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. The Impact You’ll Make As GTM Systems Administrator, you will play a critical role in ensuring the stability, scalability, and evolution of Upside’s go-to-market technology stack. You will serve as a trusted systems partner, supporting day-to-day systems health while also contributing to strategic initiatives...

Jan 12, 2026
Highmark Health
Sales Support Analyst
Highmark Health Albany, NY, USA
Company : Highmark Inc. Job Description : JOB SUMMARY This job is responsible for the overall administration and oversight of sales support activities for the sales office. The individual could perform one or more of the following types of tasks in support of the sales process: new and renewal processing, product implementation, re-enrollment activities, vendor interaction, group set-up or cancellation, running reports, preparing meeting materials, developing proposals and benefit grids, research, problem resolution, and other administrative and account relationship activities. ESSENTIAL RESPONSIBILITIES Effective management of work flow: Ensuring efficient assignment and completion of work product deliverables, including educating external customers on simplified submission processes; identifying and implementing process improvements; prioritizing volume to ensure deadlines are met; preparing and/or reviewing proposals for accuracy and reasonableness...

Jan 09, 2026
CE
Sr Specialist - CBS Permit Management & Support
Consolidated Edison Company of New York, Inc. New York, NY, USA
Required Education/Experience Bachelor's Degree and 5 years Relevant experience or Master's Degree and 3 years Relevant experience Relevant Work Experience Must possess strong oral and written communication skills and can effectively interact with customers, support staff, contractors, regulatory agencies, and various levels of management. Required Demonstrated Customer Service experience. Required Must possess strong leadership skills, ability to initiate and champion change, and influence others to improve work practices/processes. Required Knowledge of Microsoft Office platforms including Word, Excel, PowerPoint, and Teams. Required Demonstrate ability to build and maintain strong external and internal stakeholder relationships. Required Strong attention to detail and organizational skills. Excellent communication and interpersonal abilities for working with internal teams and government agencies. Ability to interpret...

Jan 24, 2026
HG
Telecom Support - L3 - Lead Avaya & Voice Network
HTC Global Services NY, USA
Telecom Support Lead L3 Avaya and Voice Network Exp We are seeking a highly experienced Telecom Support Lead (L3) with deep expertise in enterprise voice network platforms, including extensive hands-on experience with VoIP technologies and Avaya systems. This role is responsible for managing advanced telecom operations, leading critical escalations, and ensuring optimal performance of the enterprise voice infrastructure. The position is onsite and requires strong technical leadership and the ability to deliver service excellence in high-pressure environments. Key Responsibilities Advanced Telecom Operations & Escalations Serve as the final L3 escalation point for telecom incidents including SIP failures, PRI issues, MPLS/SD-WAN outages, QoS degradation, and PSTN connectivity failures. Troubleshoot complex issues involving call routing, SBCs, voice gateways, QoS policies, jitter/latency anomalies, and WAN circuit performance. Perform deep-dive analysis using CDRs,...

Jan 19, 2026
HG
Full time
 
Telecom Support - L3 - Lead Avaya & Voice Network
HTC Global Services NY, USA
Job Description Telecom Support Lead L3 Avaya and Voice Network Exp We are seeking a highly experienced Telecom Support Lead (L3) with deep expertise in enterprise voice network platforms, including extensive hands-on experience with VoIP technologies and Avaya systems. This role is responsible for managing advanced telecom operations, leading critical escalations, and ensuring optimal performance of the enterprise voice infrastructure. The position is onsite and requires strong technical leadership and the ability to deliver service excellence in high-pressure environments. Key Responsibilities Advanced Telecom Operations & Escalations Serve as the final L3 escalation point for telecom incidents including SIP failures, PRI issues, MPLS/SD-WAN outages, QoS degradation, and PSTN connectivity failures. Troubleshoot complex issues involving call routing, SBCs, voice gateways, QoS policies, jitter/latency anomalies, and WAN circuit performance. Perform deep-dive...

Jan 18, 2026
IM
Full time
 
Business Operations and Financial Planning Support
ISS Market Intelligence New York, NY, USA
Let's be #BrilliantTogether ISS Stoxx’s Business Operations team partners closely with Senior Business Leaders and teams across Finance to lead business analysis, lead forecasting and planning, make informed decisions, and communicate effectively with C-level executives and Business Heads. We are looking for a fast learner, proactive, and hands-on contributor to participate in strategic discussions with the COO, CFO, and Senior Business Management. If you are a dynamic and motivated professional who is interested in gaining exposure to the different parts of ISS Stoxx’s business and working with a global team, then this role is for you. Responsibilities FINANCIAL ANALYSIS AND GENERAL BUSINESS SUPPORT Serve as a key financial and reporting partner and support for Senior Management Responsible for delivering monthly business performance with comprehensive analysis and interpretation and discussions of results to management team Management Reporting – Oversee the...

Jan 17, 2026
FI
National Accounts Support Mgr
FNAC ID FUJIFILM North America Corp Imaging Division Albany, NY, USA
Position Overview The National Account Support Manager reports to the Project Manager, Imaging Service and is responsible for the strategic oversight of service for assigned accounts and overall customer satisfaction. This role includes developing and implementing consistent account management processes across all accounts, focusing on equipment performance, service level attainment, reporting, communication, and meeting structures. The position entails detailed analysis, program creation, and implementation to achieve desired results. The National Account Support Manager will build long-term relationships with the customer's headquarters staff, store management, field service, and product teams. They will ensure quality service delivery that meets service levels and improves equipment uptime while maintaining high customer satisfaction. This role also supports the sales team by identifying and supporting service revenue opportunities within the account. This role will...

Jan 16, 2026
EG
Epic Beaker AP Support Analyst (Clinical Application Analyst)
Eliassen Group Albany, NY, USA
Epic Beaker AP Support Analyst (Clinical Application Analyst) Anywhere Type: Contract Category: IT Admin Industry: Healthcare Workplace Type: Remote Reference ID: JN -012026-104894 Date Posted: 01/05/2026 Shortcut: http://careers.eliassen.com/uziSsk Description Recommended Jobs Description: Our client, a leader in the healthcare field, is seeking an Epic Beaker AP Support Analyst to work 20 hours a week to provide specialized support for the Pathology department within their Epic Beaker Anatomic Pathology (AP) module. This role is ideal for an experienced analyst who can work independently, manage priorities, and collaborate effectively with pathology teams to ensure system functionality and meet evolving business needs. 100% Remote USA (Flexible hours- nights/weekends are OK) We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and...

Jan 13, 2026
Fu
Sr Project Team Support Engineer
Fujifilm Albany, NY, USA
Position Overview The Senior Projects Support Engineer provides highly visible remote technical, applications and system admin support for HCUS customers. Primarily supports TAC and MI Service with the management, execution, and administration of operational, billable, and more in-depth projects and support. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities, and regulatory requirements. Normally receives little instruction on day-to-day work, and general instructions on new assignments. Offers mentorship to new incumbents on technical and product knowledge and department operating procedures. To meet customers' needs, working outside of normal business hours and holidays is required. Company Overview At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to...

Jan 12, 2026
Or
Technical Analyst 5-Support
Oracle Albany, NY, USA
Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Responsibilities As a Sr. Principal Support Engineer, you will be utilized as the "proactive" technical support, business solution implementation and risk manager to assure the highest level of customer satisfaction. You will create/contribute to automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues....

Jan 12, 2026
Or
Production Service Systems Administrator 2
Oracle Albany, NY, USA
Job Description Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. Responsibilities Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead...

Jan 10, 2026
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