Full time
Concentrix
Des Moines, IA, USA
Job Title: Business Analyst with Customer Support experience Location: Omaha, NE (Onsite - 5 days a week) Job Summary: The Business Analyst and Customer Support Representative will be responsible for bridging the gap between IT and the business by using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders. This role also requires providing exceptional customer support and ensuring customer satisfaction. Key Responsibilities: Provide strong customer support by addressing customer queries and issues efficiently and independently. Perform detailed business analysis, identify business needs, and determine solutions to business problems. Utilize O365 suite of apps effectively for documentation and collaboration. Facilitate and participate in customer calls, working towards prompt and effective solutions. Analyze and interpret data using tools like Tableau...

