Full time
HCL Technologies Limited Business Services
Minneapolis, MN, USA
Desk side Level 2 Role (Desktop Technician) This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Main Responsibilities include: Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets To provide infrastructure administration functions Providing on-site cover as part of a shift arrangement Being prepared to work out of hours when required and to provide out of hours...
