2 chief executive officer jobs found

Job Description The Unified Help Desk (UHD) Shift Supervisor / Dispatcher plays a critical role in supporting campus operations by supervising help desk and dispatch functions during assigned shifts. This position ensures timely response to service requests, effective coordination of staff, and adherence to departmental procedures while maintaining a high level of customer service for the FIT community. The Shift Supervisor / Dispatcher acts as a working supervisor, providing real-time guidance, prioritizing requests, and serving as an escalation point for complex or urgent issues. Essential Functions Leadership & Supervision Lead, supervise, and mentor UHD shift staff, including full-time staff, student monitors, aides, and interns. Provide shift-level supervision in the absence of the UHD Manager, including attending meetings as requested. Coach staff on best practices for customer service, new technologies, procedures, and service delivery standards. Ensure...

The Unified Help Desk (UHD) Shift Supervisor / Dispatcher plays a critical role in supporting campus operations by supervising help desk and dispatch functions during assigned shifts. This position ensures timely response to service requests, effective coordination of staff, and adherence to departmental procedures while maintaining a high level of customer service for the FIT community. The Shift Supervisor / Dispatcher acts as a working supervisor, providing real-time guidance, prioritizing requests, and serving as an escalation point for complex or urgent issues. Essential Functions: Leadership & Supervision Lead, supervise, and mentor UHD shift staff, including full-time staff, student monitors, aides, and interns. Provide shift-level supervision in the absence of the UHD Manager, including attending meetings as requested. Coach staff on best practices for customer service, new technologies, procedures, and service delivery standards. Ensure appropriate...