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Eliassen Group
Level 3 Support Engineer
Eliassen Group Des Moines, IA, USA
Level 3 Support Engineer Anywhere Type: Contract Category: Support Industry: Other Workplace Type: Remote Reference ID: JN -122025-104666 Date Posted: 12/07/2025 Shortcut: http://careers.eliassen.com/BaYLlg Description Recommended Jobs Description: Our client, a multinational IT service and consulting corporation, has an excellent opportunity for a Level 3 Support Engineer to work on a 12-month contract opportunity. Work will be fully remote within the 48 contiguous United States. As part of our Support Group, you will join an expert support team dedicated to top priority customers (hyperscalers and OEMs). This team is part of our Hyperscalers lab and works closely with our local engineering group designing these solutions. The main tasks include: This position is open to W2 consultants only. We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life...

Dec 13, 2025
Cornerstone OnDemand, Inc.
Senior Manager, Global Customer Support
Cornerstone OnDemand, Inc. Des Moines, IA, USA
About the Role: As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support experiences to our enterprise SaaS customers. Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic initiatives and ensure customer satisfaction, retention, and success. In this role you will... Team Leadership: Manage, mentor, coach a team of support professionals, fostering growth, engagement, and accountability. Set clear goals, monitor performance, and ensure high-quality, timely customer interactions. Operational Excellence: Take ownership of support operations for enterprise customers, developing and optimizing workflows and processes using cutting-edge SaaS support tools (e.g. AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics) White Glove &...

Dec 12, 2025
UV
Full time
 
Medical Support Assistant
US Veterans Health Administration Coralville, IA, USA
Summary The Medical Support Assistant (MSA) serves within the Mental Health Service Line at the Coralville VA Clinic . The MSA performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC)applications as well as numerous Vista and other various applications. This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Duties NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: Scheduling, canceling, re-scheduling patient's appointments and/or consults Entering no-show information, monitoring the electronic...

Dec 18, 2025
ML
Claim Support Specialist - PFML
MetLife West Des Moines, IA, USA
Location: Must live within a commutable distance of the Oriskany, NY, Tampa, FL, Bloomfield, CT Cary, NC, Aurora, IL, Bridgewater, NJ, Omaha, NE, Warwick, RI, Clark Summit, PA, San Juan, PR, West Des Moines, IA office Once a month in office for meetings How You'll Help Us Build a Confident Future (Key Responsibilities) Coaches, coordinates, and develops Multi-State PFL, FML and ADA Claims Specialists. Acts as resources for claim-related and technical issues. Monitors case managers' work queues to ensure claims team is meeting expectations and applicable performance guarantees. Conducts exceeds authority reviews daily, weekly quality audits; resolves escalated phone calls. Analyzes trending opportunities to provide ongoing trainings. Provides real time coaching to Claims Specialists. Provides feedback to Unit Leaders on individuals' and overall team performance. Daily and weekly reporting to ensure compliance measures are met....

Dec 14, 2025
UV
Full time
 
Medical Support Assistant (Advanced)
US Veterans Health Administration Iowa City, IA, USA
Summary The Advanced Medical Support Assistant (AMSA) is assigned to the Surgical Care Service Line at the Iowa City VA Medical Center . The AMSA primarily serves the Rehabilitation and Extended Care Integrated Clinical Community in a PACT model. The PACT team let is a primary care team that generally consists of a provider (MD, NP, PA, PT, or OT), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and an administrative associate (MA/MSA/health technician). This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency First area of consideration is current permanent employees of the Iowa City Health Care System (including VA Clinics). Second area of consideration is current permanent employees of the Department of Veterans...

Dec 12, 2025
UV
Full time
 
Medical Support Assistant (Advanced)
US Veterans Health Administration Iowa City, IA, USA
Summary The Advanced Medical Support Assistant (AMSA) serves as an integral part of the VISN 23 Home and Community-Based Services program (HCBS) with the Iowa City VA Healthcare System. The incumbent works collaboratively within the interdisciplinary team (IDT) coordinating services located within the local VA facility and in the community for home and community-based services including but not limited to skilled home care, non-skilled home care, adult day health care and respite care. This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Federal employees - Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria. Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency First area of consideration is current permanent employees of the...

Nov 27, 2025
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