3 content engineer jobs found

job summary: We are seeking a Helpdesk Technical Consultant to support our Tier 1 helpdesk operations. This role serves as the first point of contact for all technical inquiries, providing initial troubleshooting and support for day-to-day needs. We are looking for a candidate well-versed in modern Windows environments and corporate ticketing systems who can thrive in a fast-paced, mid-sized company setting.     location: Oakbrook Terrace, Illinois job type: Contract salary: $25 - 32 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Key Responsibilities Initial Troubleshooting: Act as the first line of defense, diagnosing and resolving Tier 1 hardware and software issues (e.g., password resets, connectivity issues, software installs). Ticket Intake: Monitor and manage the incoming ticket queue using ServiceNow or ServiceDesk Plus , ensuring all issues are logged accurately and categorized correctly. Windows Support: Provide dedicated...

Job Description: Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations. Responsibilities :- Incident Management & Resolution: Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager. Perform triage and assignment of site alerts/incidents. Provide hands-and-eyes support for break-fix issues that cannot be resolved remotely. Adhering to SLAs agreed in the Scope ITIL Processes awareness and adhering to ITIL process workflow. Site Operations & Preventive Maintenance: Conduct daily site walkthroughs and routine checks. Maintain site-specific knowledge base and update manuals. Performs routine maintenance and preventive checks to ensure the health of critical IT systems Assist in planned change management...

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world class support to Rocket's customers and partners. The TSE will assist Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. This person will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. Job Duties and responsibilities Identify and complete tasks in a fast-paced dynamic environment. Effectively and efficiently work with customers and partners to resolve reported problems. Tracking all customer contact within approved tracking systems. Required Candidate Skills:...