2 content engineer jobs found

Sr. Director - Level 2 Support Engineering Engagement Leader Anywhere Type: Permanent Category: Delivery Leader Industry: Technology Workplace Type: Remote Reference ID: JN -042026-106636 Date Posted: 04/28/2026 Shortcut: http://careers.eliassen.com/hT8VLi Description Recommended Jobs Description: Remote Our client seeks a Sr. Director - Level 2 Support Engineering Engagement Leader to oversee operational stability and transformation for enterprise payments within a Managed Services model. The leader will drive SLA adherence, automation, and AIOps adoption while serving as the primary interface across client stakeholders, support, and engineering teams. The role emphasizes resilient operations, AI-enabled incident management, and continuous optimization across payment products. Success will be measured by service reliability, efficiency gains, and improved client satisfaction. This is a full-time, permanent...

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world class support to Rocket's customers and partners. The TSE will assist Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. This person will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. Job Duties and responsibilities Identify and complete tasks in a fast-paced dynamic environment. Effectively and efficiently work with customers and partners to resolve reported problems. Tracking all customer contact within approved tracking systems. Required Candidate Skills:...