University of Alaska
Fairbanks, AK, USA
Are you a dynamic and experienced IT professional with a passion for leadership and service excellence? Are you detail-oriented and observant with exceptional troubleshooting skills? UAF's Nanook Technology Services, NTS, seeks a forward-looking manager to lead the NTS Technology support services team of professional and student employees. TSS is a second tier support unit serving UAF and UA students, faculty, and staff focusing on delivering value and improving the customer experience. THIS WILL BE A RANGE RECRUITMENT FOR AN IS MANAGER 3 OR 4, DEPENDING ON THE EDUCATION AND QUALIFICATIONS OF THE SELECTED FINALIST. The Technology Support Services team is responsible for end-user computer support including remote endpoint management. The TSS Manager provides leadership and mentors the team, fostering culture of growth and continual improvement. The TSS manager thinks ahead and anticipates user impact due to planned or unplanned...
