2 director of engineering jobs found

AstroNova, Inc. Tier 3 Field Technical Support West Warwick, RI Position may work remotely. Responsibilities: Apply expert technical knowledge of table top, label presses and wide format digital printers. Drive rapid resolutions to complex technical issues in the field at customer sites. Identify and take action to close skill gaps across branches. Liaise with Quality, Engineering, and Product Management teams to resolve arising issues and develop training materials. Ensure Global Tech teams follow the escalation process, and escalate complicated cases to the engineering team, as needed. Lead new product launches. Develop channel technical competencies through tech training and inform stakeholders of key technical updates. Provide regional and global field service and call center support, as required. Answer customer phone calls and respond to customer emails within defined Service Level Agreements (SLA’s). Troubleshoot and repair technical problems with the user’s...

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Fusion Data Intelligence, Oracle's Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI). Strong expertise in Hadoop...