47 documentation quality analyst jobs found

ROLE SUMMARY The Customer Service Support Analyst (CSSA) provides operational and analytical support to Customer Service teams across the Collegeville, Lake Forest, and Memphis sites. This role supports quality monitoring activities by evaluating Customer Service Representative (CSR) phone and email interactions with Health Care Professionals (HCP), consumers, distributors, wholesalers, and pharmacies using established metrics and procedures. The CSSA supports training and compliance activities related to the Order-to-Cash process for U.S. and Puerto Rico Customer Service. The role assists with performance-related initiatives by collecting, preparing, and analyzing data to support routine operational reporting and management review. This position works closely with Customer Service management and cross-functional partners by providing information, reports, and documentation in support of established processes. The role does not have direct reports and operates in a...

Support Analyst - Tech Bar Print (https://www.governmentjobs.com/careers/metrocouncil/jobs/newprint/5283755) Apply ? Support Analyst - Tech Bar Salary $75,774.40 - $122,990.40 Annually Location 390 Robert St. N St. Paul, MN Job Type Full-Time Job Number 2026-00150 Division Regional Administration Department IS-Admin Opening Date 04/09/2026 Closing Date 4/24/2026 11:59 PM Central Description Benefits Questions WHO WE ARE The Metropolitan Council's Regional Administration Division is accepting applications for a Support Analyst - Tech Bar. We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 20 years ahead for the future of the metropolitan area and provide parks and trails, transportation, wastewater, and housing services. More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx) We are committed to hiring...

Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: Job Summary The Operational Support Analyst (OSA) provides non-technical...

OVERVIEW: Encore Electric employees are unique. They are passionate about making a difference while impacting the way people live and work. Using their talents in power, technology and energy, they work collaboratively on challenging projects with other team members while being driven by customer needs and requirements. Encore Electric employees are ambitious but never fail in their commitment to quality, safety and integrity. From design, fabrication and construction to technology and service, our team tackles some tough, complex commercial challenges. Compensation for this position: $65,000 - $75,000 annually, depending on experience PLEASE NOTE: this role is based full-time at our office in Lakewood, CO with some requirements for travel to other offices. No remote candidates will be accepted. Candidates who interview for this position may be asked to take a technical skills assessment through TestGorilla. Please consider this when applying. General...

Job Title: Help Desk Analyst (Tier 1) Location: Frackville, PA Work Schedule: 100% Onsite Contract Duration: 3 Months (Potential for Extension) Position Overview Navitas Partners, LLC is seeking a dependable and customer-oriented Help Desk Analyst to join a dynamic, high-volume service desk environment. As the first point of contact for end users, you will provide timely and effective technical support, primarily via phone, ensuring a seamless user experience. This role is well-suited for individuals who excel in troubleshooting, communication, and delivering exceptional customer service. Key Responsibilities Deliver first-level technical support for hardware, software, and system-related issues Troubleshoot and resolve user concerns efficiently in a phone-based support environment Assist both technical and non-technical users with IT-related inquiries Guide users through step-by-step troubleshooting and issue resolution Create, update, and...

Position Overview The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(Loan...

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. The Systems Administrator is responsible for the design, administration, optimization, and long-term reliability of server and endpoint infrastructure across both customer premises and cloud environments. This role serves as a subject matter expert and technical authority driving proactive improvements in security, automation, patching, and infrastructure standards. This role also provides mentoring to Tier 2 technicians and top tier escalation for complex issues. This position requires a high...

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm. The Quality Support Specialist is...

Job Profile Position Overview The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success....

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. The Systems Administrator is responsible for the design, administration, optimization, and long-term reliability of server and endpoint infrastructure across both customer premises and cloud environments. This role serves as a subject matter expert and technical authority driving proactive improvements in security, automation, patching, and infrastructure standards. This role also provides mentoring to Tier 2 technicians and top tier escalation for complex issues. This position requires a high...

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Clover Technical Support Specialist Clover Technical Support Specialist About your role: You will be the primary technical point of contact for small businesses using Clover® from Fiserv point of sale (POS) systems. You will own complex, multi-issue cases end-to-end-diagnosing across devices, apps, peripherals, and networks and use remote diagnostics to deliver clear, root-cause fixes. Success means balancing first-contact resolution, quality,...

Summary Veterans Integrated Service Network 10 (VISN 10) Prosthetics & Sensory Aids Service is currently recruiting for a full-time, Medical Support Assistant (Advanced) GS-0679-6. The incumbent will be part of the network's Prosthetics & Sensory Aids Service located in Indianapolis, Indiana. Learn more about this agency This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency All qualified candidates encouraged to apply. Open to current permanent VISN 10 Department of Veteran Affairs employees, current permanent Federal employees of other agencies and all US Citizens. Non-citizens may be appointed when it is not possible to recruit qualified citizens. NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to...

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Clover Technical Support Specialist Clover Technical Support Specialist About your role: You will be the primary technical point of contact for small businesses using Clover® from Fiserv point of sale (POS) systems. You will own complex, multi-issue cases end-to-end-diagnosing across devices, apps, peripherals, and networks and use remote diagnostics to deliver clear, root-cause fixes. Success means balancing first-contact resolution, quality,...

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Clover Technical Support Specialist Clover Technical Support Specialist About your role: You will be the primary technical point of contact for small businesses using Clover® from Fiserv point of sale (POS) systems. You will own complex, multi-issue cases end-to-end-diagnosing across devices, apps, peripherals, and networks and use remote diagnostics to deliver clear, root-cause fixes. Success means balancing first-contact resolution, quality,...

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Clover Technical Support Specialist Clover Technical Support Specialist About your role: You will be the primary technical point of contact for small businesses using Clover® from Fiserv point of sale (POS) systems. You will own complex, multi-issue cases end-to-end-diagnosing across devices, apps, peripherals, and networks and use remote diagnostics to deliver clear, root-cause fixes. Success means balancing first-contact resolution, quality,...

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Clover Technical Support Specialist Clover Technical Support Specialist About your role: You will be the primary technical point of contact for small businesses using Clover® from Fiserv point of sale (POS) systems. You will own complex, multi-issue cases end-to-end-diagnosing across devices, apps, peripherals, and networks and use remote diagnostics to deliver clear, root-cause fixes. Success means balancing first-contact resolution, quality,...

Summary The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System in Nashville, TN and reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. Learn more about this agency This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency Open to All U.S. Citizens. If you are a current permanent Department of Veteran Affairs employees, or current permanent Federal employees of other agencies please apply to CBTG-12936401-26-KBB. NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below. Refer to the How You Will Be Evaluated section for additional information. Duties Total Rewards of a Allied Health Professional...

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Clover Technical Support Specialist Clover Technical Support Specialist About your role: You will be the primary technical point of contact for small businesses using Clover® from Fiserv point of sale (POS) systems. You will own complex, multi-issue cases end-to-end-diagnosing across devices, apps, peripherals, and networks and use remote diagnostics to deliver clear, root-cause fixes. Success means balancing first-contact resolution, quality,...

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Clover Technical Support Specialist Clover Technical Support Specialist About your role: You will be the primary technical point of contact for small businesses using Clover® from Fiserv point of sale (POS) systems. You will own complex, multi-issue cases end-to-end-diagnosing across devices, apps, peripherals, and networks and use remote diagnostics to deliver clear, root-cause fixes. Success means balancing first-contact resolution, quality,...

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Clover Technical Support Specialist Clover Technical Support Specialist About your role: You will be the primary technical point of contact for small businesses using Clover® from Fiserv point of sale (POS) systems. You will own complex, multi-issue cases end-to-end-diagnosing across devices, apps, peripherals, and networks and use remote diagnostics to deliver clear, root-cause fixes. Success means balancing first-contact resolution, quality,...

Summary The Supervisory Medical Support Assistants are assigned to the Business Development Service Line (BDSL) located at the Cheyenne VA Health Care System (CVAHCS) in Cheyenne, WY. This includes the Fort Collins, Northern Colorado, and Loveland Outpatient Clinics. Learn more about this agency This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency ALL US CITIZENS NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below. Duties The Supervisory Medical Support Assistant plans and directs administrative programs at medical centers and satellite outpatient clinics, overseeing a team of Medical Support Assistants (MSAs), including at least one subordinate team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary...

Computer Support Specialist - Helpdesk (Part-Time) Salary: $26.37 - $32.97 Hourly Job Type: Part-Time Job Number: 2026-05626 Closing: 4/24/2026 Location: Multi-Campus, WI Division: Information Technology Description Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu . Under the supervision of the Director of Help Desk Services, the Computer Support Specialist supports,...

Summary The incumbent will serve as a Supervisory Operations Support Specialist within the Flight Research & Analysis Group, AFS-430. Responsibilities Applies a comprehensive knowledge of the technical aspects of the work directed, a detailed knowledge of budget, human resource, and other administrative policies and procedures, and a detailed understanding of the objectives of the organizational unit. Resolves problems independently, but consults with higher-level management when existing guidelines are not available or applicable to complex problems. Manages the development of new policies and procedures. Maintains program management responsibilities, including developing concepts, standards, policy, criteria, guidance, procedures, programs, documentation, interpretive materials, rules, research, and operator approvals associated with their programs. Programs relate to complex technical aspects of flight operations involving new classes or types of aircraft, airborne,...

Summary THIS IS AN INDIANA NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION This position is in the Excepted Service under the authority of Title V, P.L. 114-328, Sections 932 and 1084 (FY17 NDAA) This position is part of the IN JFHQ CAJMTC MCCO, Indiana National Guard under Position Description Number PD# T7200000. If you would like the complete list of duties, please contact the POC of this announcement. Responsibilities Manages and supervises the training support center operations, prepares and manages the ARNG Training Center Soldier Training Support Program. The incumbent serves as the ARNG Training Center Soldier Training Support Program Manager under the Training Support System Enterprise. Performs a full range of supervisory, managerial, and personnel administration duties and responsibilities for the training support branch staff, and other training support personnel. Performs other duties as assigned. Requirements Conditions of Employment Qualifications GENERAL...