Full time
Oconee Regional Medical Center
Lincoln, NE, USA
RMA & Technical Support Lead (On-Site - Lincoln, NE) Own the RMA pipeline. Lead technical escalations. Help our support team resolve issues faster and smarter. XOTIC PC is hiring an RMA & Technical Support Lead to run our end-to-end RMA operation and serve as the technical escalation point for our customer service team. If you're the type of person who loves solving hardware problems, keeping workflows organized, and guiding others through complex issues-this is a high-impact role on a fast-moving team. You'll manage RMAs from start to finish: customer returns, diagnostics, repair/rebuild coordination, and manufacturer warranty submissions (including shipping parts to OEMs and tracking them through completion). You'll also support our reps by answering technical questions, helping with escalations, and improving processes that reduce repeat tickets and returns. About XOTIC PC Since 1999, XOTIC PC has built high-performance custom gaming PCs, laptops,...

