Part time
Wiley
CA, USA
Job Description: Customer Technical Support Representative (Part Time) Location: Remote, CA, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: The zyBooks Customer Technical Support Representative is responsible for assisting zyBooks’ student and instructor users via email through an email client called Zendesk. The role consists of troubleshooting issues that users describe and answering questions about the zyBooks application/content and how to use it. Job Responsibilities: · Reviewing student/instructor feedback on zyBooks content and determining the validity of said feedback. · Assisting users with managing accounts. Ie. merging accounts, transferring subscriptions, resetting passwords etc. ·...
