14 lead analyst jobs found

Thanks for your interest in Children's Mercy! Do you envision finding a meaningful role with an inclusive and compassionate team? At Children's Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years. Children's Mercy is in the heart of Kansas City - a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children's health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital. Overview Senior Analyst, Endpoint Support serves as the...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for BAE Systems USA. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Description Join a Team that's Shaping the Future of IT Support At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Tier 1 Initial Support Analyst , you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If you're a motivated and skilled IT professional looking for a...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for BAE Systems USA. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Description Join a Team that's Shaping the Future of IT Support At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Tier 1 Initial Support Analyst , you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If you're a motivated and skilled IT professional looking for a...

Company : United Concordia Dental Job Description : JOB SUMMARY This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. The incumbent may have direct interaction with producers, clients and sales reps to ensure complete implementation, on-going service and all renewal activity. The incumbent is new to the role and is developing competence in performing work assignments. ESSENTIAL RESPONSIBILITIES Load and maintain group information and benefit files. Interact and provide support activities to Account Managers (For UCD: Accounts Support Analysts are account managers for all small market clients. May also be involved with managing...

Company : Highmark Inc. Job Description : JOB SUMMARY This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. The incumbent may have direct interaction with producers, clients and sales reps to ensure complete implementation, on-going service and all renewal activity. The incumbent has foundational knowledge and experience, is building higher-level knowledge and skills, and makes independent contributions to projects. ESSENTIAL RESPONSIBILITIES Load and maintain group information and benefit files. Interact and provide support activities to Account Managers (For UCD: Accounts Support Analysts are account managers for all small...

Position Overview The LEAD PROJECT TEAM SUPPORT ENGINEER-MI provides remote technical, applications and system support for HCUS customers and supported business units. This role primarily interacts with FUJI Technical Assistance Center (TAC), FUJI customers and other FUJI business units with the management, execution, and administration of operational, billable, and more in-depth projects and support. Supports complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities and regulatory requirements. Provides to assistance to all connected teams on technical and product knowledge and department operating procedures. To meet the needs of our customers and supported business units, working outside of normal business hours and holidays is required. Company Overview At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need...

Job Description As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs for continuous service improvements. Customer Success Services (CSS) is a unit within Oracle that enables long term advanced support relationships with many of Oracle's largest customers. Advanced Services Engineers (ASE) provide support in the continuous operational improvement of Oracle environments. ASEs do this by leveraging Oracle's support-based intellectual property and customers' experiences throughout their involvement with Oracle's technologies. Our goal is for every customer to gain ever-more value from their Oracle Solutions by helping them make well informed decisions regarding the implementation, management, and use of Oracle technologies. Responsibilities Key Responsibilities: Learn from experts and contribute to bring value to our...

Job Description A client of Insight Global will hire a Business Support Analyst who will assist in managing a wide range of departmental operations and administrative activities. This individual will support staff management, departmental events, special projects, and strategic planning initiatives while ensuring data integrity, compliance, and operational efficiency through analysis and reporting. They will provide comprehensive administrative support to the division head and direct reports, coordinate complex projects and presentations with internal and external stakeholders, and manage logistics for meetings, travel, expense reporting, and space planning. In this role, the Business Support Analyst will create and deliver reports on key performance indicators and compliance metrics to hold the division accountable for defined targets. They will source, coordinate, and manage off-site and special events, maintain accurate documentation, and perform other duties as assigned....

Overview The Supervisor of the Level 2 technical support team is charged with successfully managing the day-to-day operations and employees within the department. The role is responsible for ensuring the team provides a high-quality, efficient response to service incidents. As a departmental leader, this position will be called upon to lead various improvement initiatives, that are focused on improving the customer experience, and create operational efficiencies, that provide operational innovation, and those that enable scale through improved performance standards, process mechanization, and further automation. Schedule: Friday–Monday, 9:00 AM–7:00 PM CT Schedule may adjust based on coverage requirements and business needs. Responsibilities Lead a technical support team to support operational goals, objectives, polices, procedures, and work standards for day-to-day activities. Day to day management of the shift including but not limited to: Time...

POSITION SUMMARY: The Warranty Digital Systems Administrator requires good communication skills and the ability to trouble shoot digital systems. They respond to all incoming dealer communications concerning service, repair, and warranty administration of digital systems for Tracker Marine Group products. ESSENTIAL FUNCTIONS: Assists manufacturing team and suppliers on technical support and direction including trouble shooting, testing and system verification. Performs design verification tests on finished product designs to assure manufacturing is supplied with quality components. Ensures timely and adequate completion of all applicable phases of projects assigned. Communicates and collaborates with other departments as required. Responds to all incoming communications requesting warranty and technical support from White River Marine Group (WRMG dealers and Tracker Marine Boat Centers (TMBC) retail stores Assists WRMG Customer Relations, Warranty and Advocacy...

Overview    The Lead position of the technical support team is a trainer/client escalation-focused position with allowances to perform specific Supervisory responsibilities when necessary. The role is responsible for assisting leadership in ensuring the team provides a high-quality, efficient response to request fulfillments and service incidents related to the life safety of Interface Systems’ Asset Protection customers. The functional focus of this role is on ensuring that fault isolation, repair, service restoration, & root cause analysis processes are all executed accurately, efficiently, and with an exceptional customer experience. Asset Protection services supported are Analog and IP-based which include CCTV, Video, Two-Way Audio, Access Control, and Intrusion service offerings.      Responsibilities    Understands operational goals, objectives, policies, procedures, and work standards for day-to-day activities.  The first line of escalation is to aid and...

Overview    The Lead position of the technical support team is a trainer/client escalation-focused position with allowances to perform specific Supervisory responsibilities when necessary. The role is responsible for assisting leadership in ensuring the team provides a high-quality, efficient response to request fulfillments and service incidents related to the life safety of Interface Systems’ Asset Protection customers. The functional focus of this role is on ensuring that fault isolation, repair, service restoration, & root cause analysis processes are all executed accurately, efficiently, and with an exceptional customer experience. Asset Protection services supported are Analog and IP-based which include CCTV, Video, Two-Way Audio, Access Control, and Intrusion service offerings.      Responsibilities    Understands operational goals, objectives, policies, procedures, and work standards for day-to-day activities.  The first line of escalation is to aid...

About the Role: As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support experiences to our enterprise SaaS customers. Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic initiatives and ensure customer satisfaction, retention, and success. In this role you will... Team Leadership: Manage, mentor, coach a team of support professionals, fostering growth, engagement, and accountability. Set clear goals, monitor performance, and ensure high-quality, timely customer interactions. Operational Excellence: Take ownership of support operations for enterprise customers, developing and optimizing workflows and processes using cutting-edge SaaS support tools (e.g. AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics) White Glove &...

Are you passionate about making the world better? Are you looking for an organization that aligns with your values? MRIGlobal solves challenging problems through science, engineering, and program management. We are an independent scientific research organization dedicated to benefiting society and fostering a safe, healthy, and sustainable environment. When you embark on a career with MRIGlobal, you are joining a crew of world-class talent and problem solvers. Established in 1944, MRIGlobal is headquartered in Kansas City, MO, working in several states including Virginia and Maryland. Program Manager (Pharmaceutical Supply Chain and CMC Support) MRIGlobal is seeking a highly motivated individual to join our Integrated Pharmaceutical Solutions Business Unit as a Program Manager (PM) specializing in oversight of client-sponsored investigational and clinical studies. This position is on-site at our headquarters in Kansas City, Missouri. Summary Of Role Are you a...