11 manager product engineering jobs found

Position Overview The LEAD PROJECT TEAM SUPPORT ENGINEER-MI provides remote technical, applications and system support for HCUS customers and supported business units. This role primarily interacts with FUJI Technical Assistance Center (TAC), FUJI customers and other FUJI business units with the management, execution, and administration of operational, billable, and more in-depth projects and support. Supports complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities and regulatory requirements. Provides to assistance to all connected teams on technical and product knowledge and department operating procedures. To meet the needs of our customers and supported business units, working outside of normal business hours and holidays is required. Company Overview At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need...

About the Role: As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support experiences to our enterprise SaaS customers. Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic initiatives and ensure customer satisfaction, retention, and success. In this role you will... Team Leadership: Manage, mentor, coach a team of support professionals, fostering growth, engagement, and accountability. Set clear goals, monitor performance, and ensure high-quality, timely customer interactions. Operational Excellence: Take ownership of support operations for enterprise customers, developing and optimizing workflows and processes using cutting-edge SaaS support tools (e.g. AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics) White Glove &...

Location: Remote Compensation: Phantom Equity (worker pool) Type: Contractor / Part-Time / Full-Time 🎧 About the Opportunity Inkognido’s multi-product ecosystem — Realms MMO, Echo Reality AR, Inkognido Deck, AI interactions, and SDK integrations — generates constant player and partner questions, including: Gameplay issues AR trigger problems Account or launcher support Technical questions about the SDK Community concerns Feedback and bug reporting Beta access and event issues The Support Specialist ensures players, studios, and partners receive fast, clear, and helpful responses. You are the frontline of trust and player satisfaction. This role blends: Customer support Technical troubleshooting Communication Documentation Community presence If you’re patient, resourceful, and enjoy solving problems, this is a critical position for Inkognido’s long-term reputation. 🚀 Your Mission Deliver exceptional support across all Inkognido platforms, helping players and...

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You Will Be Doing Project Work - Provide technical guidance concerning business implications of technology projects for 20+ applications and create solutions to meet project requirements. Analyze proposed application identity management designs and provide feedback on potential gaps. This person will partner with US and Enterprise technology and InfoSec teams to support and delivery on assigned efforts throughout the year. Moreover, this role will coordinate and/or perform installations, configurations and system testing producing deliverables...

Technical Support Specialist (Contract) School of Social Work, Office of Workforce Development University of Illinois Urbana-Champaign Located in Chicago, Illinois Job Summary Apply user-centric design principles, methodologies, and techniques to develop interactive experiences for web applications including learning management systems, websites, and mobile apps. Work closely with users, designers, Learning and Development administration, sponsors and quality assurance testers to help develop and evaluate usability and accessibility of online and virtual training content. Provide recommendations for the organization of information delivery and access in web, DCFS Learning management systems, and mobile applications. Duties & Responsibilities Online Training Management Perform analysis on user interaction with web applications, websites, learning management systems, and mobile applications. Test and identify design elements, application...

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you will be doing Project Work - Provide technical guidance concerning business implications of technology projects for 20+ applications and create solutions to meet project requirements. Analyze proposed application identity management designs and provide feedback on potential gaps. This person will partner with US and Enterprise technology and InfoSec teams to support and delivery on assigned efforts throughout the year. Moreover, this role will coordinate and/or perform installations, configurations and system testing producing...

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com Overview: CIBC is seeking a dynamic and experienced professional to lead the implementation, integration, and ongoing support of the ShinyDocs Analytics tool in Microsoft Azure. This role combines technical expertise, stakeholder engagement, production support, and project management to ensure successful deployment, reliable operations, and sustained value from ShinyDocs Analytics and related ECM (Enterprise Content Management) solutions across the organization. Key Responsibilities Technical Implementation, Support & Maintenance...

Job Description Oracle is seeking a Director, Product Support to provide strategic and operational leadership for mission-critical support of Oracle's Developer Tools cloud and on-premise product portfolio, including Oracle Visual Builder, Oracle Machine Learning, Oracle Marketplace Forms and Reports. This role is responsible for delivering a scalable, high-reliability, and customer-centric support experience for a global enterprise customer base. The Director will lead global teams, drive operational excellence, improve customer satisfaction, and partner cross-functionally to ensure support capabilities keep pace with product innovation and customer growth. This position plays a critical role in Oracle's cloud strategy by ensuring consistent execution, strong customer advocacy, and continuous improvement across all Product Support functions. Responsibilities Define and execute the vision and strategy for Product Support, aligned with Oracle's cloud and...

Job Description: The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In addition to resolving the most critical and complex issues with Cornerstone products, this senior role is entrusted with proactively providing high-touch engagement, anticipating customer needs, and ensuring these strategic clients achieve maximum value. The Specialist demonstrates exceptional trustworthiness, collaboration, accountability, respect, and innovation, and mentors others across the Global Technical Support team. In this role you will... Provide proactive, high-touch technical support to larger enterprise customers, including regular scheduled check-ins, rapid priority responses, and personalized engagement. Manage and resolve complex and critical technical issues, identifying and mitigating underlying causes to prevent future incidents. Act as a dedicated point of contact for elite...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Broadcom Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Please Note If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please Sign-In before you apply. Job Description Vice President, Services & Support – Software Division About The Role We’re looking for a dynamic Vice President of Services and Support to lead our global customer success, professional services, and technical...

Location: McLean, Dallas, Texas, Chicago, Atlanta, Cleveland At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Tax - Indirect Tax - Technology - Platform Application Support - Manager The Opportunity We are seeking a highly skilled and hands-on Platform Application Support/Customer Success Manager. This role is ideal for someone who thrives in high-pressure environments, can quickly diagnose and resolve application-level issues, and collaborates effectively across engineering and operations teams. You will play a pivotal role in ensuring platform stability and responsiveness by managing defect resolution and coordinating critical deployments. Your key responsibilities Reproduce and resolve user-level defects in platform applications. Submit targeted hotfix pull requests...