5 manager sales support jobs found

Job Description As a Customer Success Manager, your focus is on advocating for customer needs and facilitating positive interactions between customers and resources across Oracle. This involves resolving post-sales non-technical customer issues and tracking our customers' overall health, success, and satisfaction. In this role, you will serve as the lead customer liaison for an assigned group of Customer accounts and facilitate one-on-one meetings with representatives from strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of business, identifying and driving productivity improvement opportunities, coordinating, preparing, and qualifying Reference referrals to support Sales efforts. In addition, you will drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction. Contributing individually and as a team member, providing...

Small businesses are the key to Detroit’s future, and Invest Detroit is committed to ensuring entrepreneurs of color thrive. Invest Detroit has financed over 200 small businesses in the City of Detroit, and we want to ensure these businesses continue to grow and prosper. We are seeking a passionate dynamic individual who can help enhance business coaching programs for potential and existing Invest Detroit borrowers. About Invest Detroit Invest Detroit is a mission-driven lender, investor, and partner working to ignite inclusive economic growth in underserved Detroit communities and across the region. A leading Detroit-based Community Development Financial Institution (CDFI), we bring 25+ years of experience acting as a catalyst for economic development and investment, providing critical gap financing through real estate development, commercial lending, and venture capital. We have deployed over $640M to date and are continuing to grow our impact. Our team is a hard-working,...

Job Description The Role General Motors' Customer Experience Platform (CXP) organization is leading a global transformation to modernize how we support and engage customers. A critical pillar of this transformation is Agentic AI - AI systems that not only understand and respond, but also take action across CRM workflows, digital messaging, and contact center operations. We are seeking a Senior Product Manager, Agentic AI - Digital Messaging & Customer Support to drive the product strategy and delivery of agentic and generative AI capabilities across GM's customer support channels. This role focuses on global bot and Agentic AI solutions that power customer and advisor experiences in digital messaging channels (web, in-app, SMS, Apple Business Messaging, WhatsApp, social messaging) and adjacent voice workflows, delivering measurable containment, quality, and efficiency improvements at scale. This is a senior individual contributor role designed for a product leader...

Job Description The Role General Motors' Customer Experience Platform (CXP) organization is leading a global transformation to modernize how we support and engage customers. A critical pillar of this transformation is Agentic AI - AI systems that not only understand and respond, but also take action across CRM workflows, digital messaging, and contact center operations. We are seeking a Senior Product Manager, Agentic AI - Digital Messaging & Customer Support to drive the product strategy and delivery of agentic and generative AI capabilities across GM's customer support channels. This role focuses on global bot and Agentic AI solutions that power customer and advisor experiences in digital messaging channels (web, in-app, SMS, Apple Business Messaging, WhatsApp, social messaging) and adjacent voice workflows, delivering measurable containment, quality, and efficiency improvements at scale. This is a senior individual contributor role designed for a product leader...

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Fusion Data Intelligence, Oracle's Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI). Strong expertise in Hadoop...