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Humana
Helpdesk Support Technician 2
Humana Boston, MA, USA
Become a part of our caring community and help us put health first The Help Desk Support Technician 2 provides support to end users for computer, application, system, device, access and hardware issues. Utilize technical experience and customer service skill to assist end users to resolve incidents and fulfil requests remotely and escalate as needed. Involvement in project planning; installing, configuring, upgrading, and troubleshooting of computer-related hardware and software components, responding to and resolving customer requests; team leadership to ensure customer support expectations are addressed in accordance with policy, meeting service level requirements and providing excellent customer service. The Help Desk Support Technician 2: Identifies, researches, and resolves technical problems of moderate complexity. Responds to telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable...

Jan 10, 2026
Bright Horizons Family Solutions
Full time
 
Senior IT Applications Support Analyst - Microsoft Dynamics CRM
Bright Horizons Family Solutions Newton, MA, USA
The Sr. IT Application Support Analyst supports the continued development and maintenance of the Dynamics CRM cE. This role will perform second level application troubleshooting, issue resolution and root cause analysis and will assist in technical implementation of new clients. Must have excellent research and troubleshooting skills and be able to multitask in a fast-paced environment. This Hybrid role requires in-person work at our Newton, MA headquarters. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference....

Jan 10, 2026
Techint Group
Sales Support & Administration
Techint Group Boston, MA, USA
Business Development Representative (BDR) Location: Remote or On-Site Compensation: Base + Commission (calls, meetings, qualified funnel) At Dynapar, we help engineers and OEMs keep critical equipment moving. We're looking for a driven, curious, and energetic Business Development Representative to generate new opportunities, build early-stage relationships, and strengthen our sales funnel. This is a non-field, office-based role focused on outbound engagement and supporting our sales team with qualified meetings and pipeline. What You'll Do Execute high-volume outbound outreach -calls, emails, and social-to generate Sales-Accepted Leads (SALs) and Sales-Qualified Leads (SQLs). Use ZoomInfo and research tools to identify target accounts and the right engineering, operations, or purchasing personas. Quickly understand customer applications and position Dynapar solutions with clarity and confidence. Conduct qualification calls, secure...

Jan 10, 2026
BM
Full time
 
Manager, Site Support
BristolMyers Squibb MA, USA
Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . PRINCIPAL OBJECTIVE OF THE POSITION: Support Devens site through...

Jan 09, 2026
BM
Full time
 
Manager Quality Assurance Disposition Support
BristolMyers Squibb MA, USA
Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . Positions Summary The Manager, Quality Assurance Disposition...

Jan 09, 2026
Highmark Health
Sales Support Analyst
Highmark Health Boston, MA, USA
Company : Highmark Inc. Job Description : JOB SUMMARY This job is responsible for the overall administration and oversight of sales support activities for the sales office. The individual could perform one or more of the following types of tasks in support of the sales process: new and renewal processing, product implementation, re-enrollment activities, vendor interaction, group set-up or cancellation, running reports, preparing meeting materials, developing proposals and benefit grids, research, problem resolution, and other administrative and account relationship activities. ESSENTIAL RESPONSIBILITIES Effective management of work flow: Ensuring efficient assignment and completion of work product deliverables, including educating external customers on simplified submission processes; identifying and implementing process improvements; prioritizing volume to ensure deadlines are met; preparing and/or reviewing proposals for accuracy and reasonableness...

Jan 09, 2026
CC
Full time
 
Outreach Case Manager Community Support
Community Counseling of Bristol County Taunton, MA, USA
Job Type: Full-time, 40 hours Salary Range: $45,000 - $47,000 Location: Taunton, MA; New Bedford, MA; Brockton, MA Program Name: Community Support Program Hybrid Work Option: Once trained About Us At Community Counseling of Bristol County (CCBC), we are building an amazing team of professionals who are changing the way mental health is treated in Southeastern Massachusetts. You can find us in schools, homes, the community, and our Taunton offices empowering our clients with the latest evidence-based behavioral health treatments. We are a non-profit community mental health center serving 50 communities in Massachusetts and growing! CCBC provides inpatient, outpatient, and urgent care services to adults and children overcoming depression, anxiety, mood disorders, substance abuse, and many other conditions hindering personal fulfillment. If you are caring, dedicated, and ready to grow your career, we would love to hear from you! Description of Position The...

Jan 08, 2026
Or
Full time
 
Healthcare IT Project Manager - Critical Support
Oracle Boston, MA, USA
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Oracle. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Description Job Description: Federal Project Manager - Critical Support Company Overview: We're on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It's a big challenge, but big challenges are what we do best. We're already transforming some of the world's largest health systems-helping them...

Dec 30, 2025
EH
Associate Manager Clinical Support, CareBridge
Elevance Health Woburn, MA, USA
CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services. CareBridge - Associate Manager Clinical Support Location: Virtual - This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Work Shift: Monday - Friday, 8:00 am to 5:00 pm either (EST) The Associate Manager...

Dec 27, 2025
MB
Full time
 
Help Desk Analyst I
MBTA Boston, MA, USA
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Help Desk Analyst I provides IT technical support to users working on site or remotely as a first and intermediate level of support. The Help Desk Analyst I plays a pivotal role in the IT Department’s customer service strategy. As the first and intermediate line of support, the Help Desk Analyst I responds to calls, emails, and tickets in a professional and supportive way attempting to resolve as many requests as possible or assigning them to the next level of support within the organization....

Dec 26, 2025
TN
Full time
 
Customer Support Representative
The Nagler Group Billerica, MA, USA
Customer Support Representative – B2B / Industrial Products Wilmington, MA | Hybrid (4 days onsite, 1 day remote after training) $55,000–$65,000 base + 5% bonus | Full-Time, Permanent About the Opportunity We are partnering with a rapidly growing, independently owned sales and service center that is seeking candidates with 1-3 years of B2B customer service, inside sales, or order management experience. What You’ll Do Respond to customer inquiries via phone, email, and electronic ordering systems (EDI, e-Store) regarding quotes, order entry, delivery timelines, and stock availability Develop deep product knowledge of the organization’s valves, fittings, and other industrial components Troubleshoot and resolve issues quickly while maintaining professionalism and customer trust Partner closely with the sales team to fulfill complex customer needs Maintain accurate documentation for orders, quotes, certifications, and customer records Track...

Dec 25, 2025
Lensa
Full time
 
Operations Support Manager
Lensa Boston, MA, USA
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for CompuCom. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. We're looking for an experienced Operations Support Manager to lead the delivery of day-to-day services for our clients' Photolab imaging equipment. In this role, you'll oversee a team of service professionals, ensuring performance targets are met and client satisfaction remains high. You'll be at the center of operations-driving process improvements, coordinating across departments, and strengthening relationships with key clients in a fast-paced, growing environment where...

Dec 22, 2025
Computer Aid, Inc.
Product Support Specialist
Computer Aid, Inc. Boston, MA, USA
Product Support Specialist Req number: R6816 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Product Support Specialist you will provide support to a corporate tax software product. Job Description We are looking for a Product Support Specialist to remotely provide Level One technical support to a corporate tax software product. This position will be full-time and remote and requires weekends ....

Dec 21, 2025
Humana
Care Management Support Assistant
Humana Boston, MA, USA
Become a part of our caring community and help us put health first Care Manager Support Assistants assist in ensuring TRICARE beneficiaries receive the highest quality health care for Autism Spectrum Disorder (ASD) related services in accordance with the Autism Care Demonstration (ACD). This role supports the Autism Service Navigator (ASN) by verifying eligibility for the ACD and monitoring and supporting the family for 180 to assist with any barriers to accessing services; education and initial registration into ECHO registration portal for active duty family members; assistance with regional transfers and ensuring the receiving Managed Care Support Contractor receives the appropriate paperwork; processes faxes for ECHO eligibility or other paperwork pertaining to ACD requirements such as eligibility, referrals, etc.; and identification of ABA providers and researching necessary resources to support the beneficiary. KEY ACCOUNTABILITIES Assist beneficiaries with...

Dec 21, 2025
GL
Full time
 
Manager, BenTech Support & Solutioning
Guardian Life Boston, MA, USA
Role Summary: Our Digital team is seeking a Manager, BenTech Support & Solutioning, who will lead a dynamic team of API Solution Leads and BenTech Partner Support Leads. This leader will be responsible for shaping the strategy of partner integrations and maturing the support model for our benefits technology ecosystem. The ideal candidate has leadership experience, deep knowledge of Benefits Technology, and a commitment to continuous improvement and customer excellence. This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, and broker technology. Our goal is to cement our market leading position and innovate using technology to capitalize on new market opportunities. This is a unique opportunity to shape the future of Group Benefits and deliver meaningful change for our customers and partners You Will: Manage, mentor, and develop a team of API Solution Leads and BenTech Partner Support...

Dec 18, 2025
Bright Horizons Family Solutions
Full time
 
Senior Application Support Specialist
Bright Horizons Family Solutions Newton, MA, USA
The Senior Applications Specialist - Support role is focused on the support of operational management applications primarily for full service care. The individual will help manage a support desk ticketing system and inquiries from business partners. This individual will provide support on issues escalated from the Tier 1 role as well as issues that require a high degree of coordination with cross-functional groups. The individual will ensure that outstanding customer service is delivered and that accurate, complete information is provided to end users that report issues or request assistance. The individual will ensure that response and resolution SLAs are met, and that correct escalation paths are followed in the troubleshooting and resolution of all issues. The individual will provide documentation for and training of Tier 1 staff to increase the scope of resolution able to be provided at the tier 1 level and will act as a support resource for Tier 1 staff. Bright Horizons...

Dec 14, 2025
Humana
Agent Support Representative
Humana Boston, MA, USA
Become a part of our caring community and help us put health first The Agent Support Representative provides timely and effective sales support to Humana's selling agents. The Agent Support Representative will handle a high volume of inbound and possible outbound phone calls to assist insurance agents with pre-enrollment inquiries including the following: agent compliance (contracting, licensing, and certification), pre-enrollment inquiries, and agent commissions. Where you Come In *: * Perform inbound and outbound calls from internal and external selling agents in a fast-paced call center. Assist agents with all pre-enrollment inquiries including compliance verification, enrollment, product, and processes. Utilize documents, websites, and local networks to research and resolve inquiries of agents, involving Member enrollment and company products. Leverage internal documentation and websites, along with online resources to investigate, guide, and...

Dec 14, 2025
Lensa
Full time
 
Practice Support Assistant II - Boston Post Office Square - Atrius Health
Lensa Boston, MA, USA
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for UnitedHealth Group. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab...

Dec 13, 2025
Bright Horizons Family Solutions
Full time
 
Delivery Systems Administrator
Bright Horizons Family Solutions Newton, MA, USA
The Delivery Systems Administrator is responsible for managing the roadmap and the day-to-day operations of project management/delivery systems such as Microsoft ADO, Jira, Monday.com. The ideal candidate will have previous experience administering Agile project management/delivery tools, maximizing tool functionality, developing enhanced BI/Analytics, troubleshooting and leading project management tool implementations. The incumbent will be a creative self-starter able to recommend creative, user friendly, technical solutions to support Agile delivery best practices. The incumbent will work closely with Tool vendors, Scrum Masters, Product Managers, Project Managers, Release Train Engineers and other supporting IT SMEs (infosec, infrastructure, etc) to ensure that delivery systems yield maximum value with minimum technical and business risk. This is a hybrid role in our Newton, MA office and requires onsite work 3 days a week. Bright Horizons is a leading education...

Dec 13, 2025
DP
Full time
 
IT Technician - Desktop Support
DLA Piper Boston, MA, USA
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. Summary This position provides desk-side computer support, including hardware and software assistance, to end users. Location This position is located in our Boston office. Responsibilities Installs standard software on firm computers. Provides technology support and service to employees and clients (onsite and remote). Installation, imaging and setup of hardware to include desktops, laptops, and printers. Coordinate with Vendors for repairs and support. Set-up and support of firm & personally owned mobile devices. Resolves service issues, including troubleshooting and repairing network connectivity issues, hard drive and display failures, and...

Dec 13, 2025
Eliassen Group
Level 3 Support Engineer
Eliassen Group Boston, MA, USA
Level 3 Support Engineer Anywhere Type: Contract Category: Support Industry: Other Workplace Type: Remote Reference ID: JN -122025-104666 Date Posted: 12/07/2025 Shortcut: http://careers.eliassen.com/BaYLlg Description Recommended Jobs Description: Our client, a multinational IT service and consulting corporation, has an excellent opportunity for a Level 3 Support Engineer to work on a 12-month contract opportunity. Work will be fully remote within the 48 contiguous United States. As part of our Support Group, you will join an expert support team dedicated to top priority customers (hyperscalers and OEMs). This team is part of our Hyperscalers lab and works closely with our local engineering group designing these solutions. The main tasks include: This position is open to W2 consultants only. We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life...

Dec 13, 2025
NH
Specialist, Clinical Support
NeighborHealth MA, USA
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth - Please use our internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page...

Dec 13, 2025
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