Insight Global
Chicago, IL, USA
Job Description Support hotels through the first two weeks of transition onto Opera Cloud PMS Advocate for hotels to ensure system adoption does not hinder guest service delivery Recommend Hyatt business practice training related to Room systems and brand standards Perform system adoption and performance evaluations Host remote Q&A sessions and deliver training webinars Coordinate with vendors to ensure timely response and issue resolution Liaise with on-site and off-site Hyatt colleagues to ensure a smooth installation of property systems Review system configuration and provide operational guidance leading into launch Lead hotel management teams through end-to-end system transitions Conduct User Acceptance Testing for new software releases Support business practice evaluations to determine if legacy practices should continue Oversee project adoption activities across systems including Opera, HotSOS,...

