Schweitzer Engineering Laboratories
Hawthorn Woods, IL, USA
The devices we make at SEL are embedded in the power grid. They prevent blackouts. They make outages safer and shorter in duration; they add cybersecurity, automation, and communication. They use cutting-edge technologies and operate at speeds that push other pieces of the grid to go faster. As a Technical Support Representative in Sales & Customer Service, you’ll provide world class customer service directly to our customers by providing technical support, engaging in customer trainings, and providing solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide. As a Technical Support Representative, a typical day might include the following: Diagnosing technical SEL product software and hardware issues Guide customers through steps to resolve issues of basic complexity. Understand when to elevate issues to Application Engineers. Provide excellent customer service using a wide variety...

