Actalent
Dayton, OH, USA
Job Title: Customer Support RepresentativeJob Description The Customer Service Representative (CSR) will play a crucial role in supporting the Repair Station by managing customer interactions, quoting repair orders, and ensuring the timely processing of jobs. This position requires strong communication skills, keen attention to detail, and the ability to work collaboratively with both internal teams and external customers. Responsibilities Prepare and send quotes for repair orders daily. Process repair station orders upon customer approval of quotes. Manage and follow up on exchange order quotes. Resolve issues preventing orders from being processed or released. Communicate effectively with customers to build confidence and maintain satisfaction. Coordinate with Engineers, PSE, and Quality teams on investigative and warranty returns. Investigate and resolve billing issues or disputes. Interact professionally with all levels of...
