Aston Carter
Lebanon, TN, USA
Support Operations Associate Job Description As a Customer Experience Representative located in Lebanon, TN, you will become a vital part of a supportive team dedicated to assisting customers, sales representatives, and end users globally. This temporary position is situated within a call center environment, where you will contribute to delivering exceptional customer service. Responsibilities Handle inbound and outbound scripted calls with professionalism and empathy. Follow structured guidance and support to resolve customer inquiries. Perform accurate data entry and maintain up-to-date records. Learn and assist with order entry processes and ERP system navigation. Provide timely and courteous support to customers and internal teams. Escalate issues appropriately and follow up to ensure resolution. Maintain a positive and professional demeanor in a fast-paced environment. Support the broader Customer Experience team as...
