International Motors, LLC
Woodridge, IL
Position Overview The International Product Development Center seeks an experienced Senior Product Support Representative to join a team focused on customer experience. Responsibilities include supporting the Dealer Systems, Dealer Education/Learning Management System, Software Subscription Management, and Service Tools. You will collaborate with product owners to resolve internal and external issues efficiently. Responsibilities Internal, Dealer, and Fleet support of the LMS and Dealer Education. General questions and concerns are related to completion of courses, status in certification paths, inquiries on open training, issues with computer-based training, and assistance with training reports Managing Custom Training Portals that are purchased by dealers to support their customers, or for customer user, with specific training packages. This includes the billing process for new portals, annual maintenance charges, creation of new portals, and changing existing...

