Part time
EnergyHub
NY
Seasonal Customer Programs Associate EnergyHub is looking for a Customer Programs Support Associate to ensure the success of our utility and consumer programs. We are supporting dozens of electric utility programs and we're growing quickly! The Associate will be a key contributor during EnergyHub's busiest times of the year when our platform is deployed by dozens of utilities to help maintain much of North America's grid reliability. The Associate will have a unique opportunity to work closely with dozens of Grid Edge experts on a daily basis. Main Responsibilities Provide email support for our program applicants and participants Provide a 2nd and 3rd line of support to utility program staff and partner company customer support teams Manage a trouble ticket queue to track issues from initial report to resolution Work with other internal teams to identify systemic issues and recommend improvements to products and processes Provide weekly and monthly...

