5 senior engineering manager jobs found

About the Role: As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support experiences to our enterprise SaaS customers. Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic initiatives and ensure customer satisfaction, retention, and success. In this role you will... Team Leadership: Manage, mentor, coach a team of support professionals, fostering growth, engagement, and accountability. Set clear goals, monitor performance, and ensure high-quality, timely customer interactions. Operational Excellence: Take ownership of support operations for enterprise customers, developing and optimizing workflows and processes using cutting-edge SaaS support tools (e.g. AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics) White Glove &...

Job Description: The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In addition to resolving the most critical and complex issues with Cornerstone products, this senior role is entrusted with proactively providing high-touch engagement, anticipating customer needs, and ensuring these strategic clients achieve maximum value. The Specialist demonstrates exceptional trustworthiness, collaboration, accountability, respect, and innovation, and mentors others across the Global Technical Support team. In this role you will... Provide proactive, high-touch technical support to larger enterprise customers, including regular scheduled check-ins, rapid priority responses, and personalized engagement. Manage and resolve complex and critical technical issues, identifying and mitigating underlying causes to prevent future incidents. Act as a dedicated point of contact for elite...

Overview: AMERICAN SYSTEMS is seeking a Senior Network and Computer Systems Administrator to Strengthen Resilience—NISSC III at Raven Rock! Become the backbone of government continuity and national defense as a NISSC III team member at Raven Rock. Your expertise will ensure critical systems and emergency operations remain secure at one of the nation’s most vital underground facilities. Embody NISSC III’s values of readiness and reliability—help drive communications, command, and crisis response from this legendary stronghold! Responsibilities: Provides advanced technical leadership and expertise for the Alternate National Military Command Center (ANMCC), managing daily onsite 8x5 support and 24/7/365 on-call system administration and user support to ensure mission system availability and operator effectiveness. Oversees the execution of: Management and reporting System administration Vulnerability management O-Level maintenance Test support tasks in full...

Senior Technical Support Engineer Location: Hybrid or home-based in the US Position Summary: Bentley Systems is seeking a talented individual to become a valued member of our Support team. A Senior Support Engineer with high expertise and significant autonomy and responsibility. This role is expected to complete a wide range of tasks and have advanced knowledge in different Product areas. Anticipates technical challenges and has a deep understanding of the product(s) in their domain. Persistently debugs the most complex issues by finding the root cause or a viable workaround. Provides oversight, coaching, and guidance to colleagues in the team and acts as a key liaison between Global Technical Support and Product & Technology. Future-Focused Scope: In addition to core responsibilities, this role will actively contribute to readiness for new features and services within Bentley Infrastructure Cloud and ensure seamless integration across the ProjectWise...

Company : Highmark Inc. Job Description : JOB SUMMARY This job works closely with customers and design teams in prioritizing data and information requirements. This job provides analysis in the development and support of projects and data analysis. Determines how decision support systems will provide information required to make effective business decisions; translates requirements into applications that employ appropriate decision support and reporting tools. Recommends innovative approaches to analytical investigations. Performs modeling of data sources and flows, works with data management staff to define an operational framework that will define, develop and implement policies and security frameworks to ensure precise and secure delivery of knowledge and information. ESSENTIAL RESPONSIBILITIES Develop and foster internal relationships across the corporation. Provide analytic and consultative support to a broad spectrum of internal customer areas and...