12 senior operations manager jobs found

As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing and make a difference. You will be part of our campus program to gain the skills and knowledge needed to take on roles similar to the description listed below. Our student experience is designed to integrate you to the BMO team from day one by adding value in the work you do. You will have the opportunity to participate in programs such as the Women in Technology Mentorship Program, BMO First Friend peer assignment, BMO Social Squad student-led activities, BMO U corporate learning platform and access to various Employee Resource Groups to further develop your network within BMO. Note: Only students currently enrolled in an academic program and returning to their studies will be considered for Co-op/Internship opportunities. Students who recently graduated are invited to apply to our New Grad opportunities which are available at https://jobs.bmo.com/ca/en/new-grad Interested in...

Position Overview The National Account Support Manager reports to the Project Manager, Imaging Service and is responsible for the strategic oversight of service for assigned accounts and overall customer satisfaction. This role includes developing and implementing consistent account management processes across all accounts, focusing on equipment performance, service level attainment, reporting, communication, and meeting structures. The position entails detailed analysis, program creation, and implementation to achieve desired results. The National Account Support Manager will build long-term relationships with the customer's headquarters staff, store management, field service, and product teams. They will ensure quality service delivery that meets service levels and improves equipment uptime while maintaining high customer satisfaction. This role also supports the sales team by identifying and supporting service revenue opportunities within the account. This role will...

Work Location : New York, New York, United States of America Hours: 40 Line of Business: TD Securities Pay Detail: $95,000 - $115,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Preferred Qualifications: TD Securities' Municipal Syndicate Operations Desk offers a unique...

Join our dynamic team as a Technical Support Analyst, where you will play a crucial role in delivering exceptional support to our AMERS regions. Located in our Minnesota office, you'll be part of a global network of talented support specialists. This position offers the opportunity to enhance your technical expertise and contribute to the seamless operation of our support services. About The Role In this opportunity as a Technical Support Analyst , you will: Perform troubleshooting on issues, providing guidance, basic training, and technical support to end-users. Monitor the Helpdesk/Service Center system and respond appropriately and timely to tickets, ensuring efficient resolution of issues. Complete additional tasks such as inventory management, shipping, and imaging to support operational needs. Fully contribute to the utilization of the hardware/software inventory process, maintaining accuracy and efficiency. Serve as a problem escalation point on technical...

Telecom Support Lead L3 Avaya and Voice Network Exp We are seeking a highly experienced Telecom Support Lead (L3) with deep expertise in enterprise voice network platforms, including extensive hands-on experience with VoIP technologies and Avaya systems. This role is responsible for managing advanced telecom operations, leading critical escalations, and ensuring optimal performance of the enterprise voice infrastructure. The position is onsite and requires strong technical leadership and the ability to deliver service excellence in high-pressure environments. Key Responsibilities Advanced Telecom Operations & Escalations Serve as the final L3 escalation point for telecom incidents including SIP failures, PRI issues, MPLS/SD-WAN outages, QoS degradation, and PSTN connectivity failures. Troubleshoot complex issues involving call routing, SBCs, voice gateways, QoS policies, jitter/latency anomalies, and WAN circuit performance. Perform deep-dive analysis using CDRs,...

Job Description Telecom Support Lead L3 Avaya and Voice Network Exp We are seeking a highly experienced Telecom Support Lead (L3) with deep expertise in enterprise voice network platforms, including extensive hands-on experience with VoIP technologies and Avaya systems. This role is responsible for managing advanced telecom operations, leading critical escalations, and ensuring optimal performance of the enterprise voice infrastructure. The position is onsite and requires strong technical leadership and the ability to deliver service excellence in high-pressure environments. Key Responsibilities Advanced Telecom Operations & Escalations Serve as the final L3 escalation point for telecom incidents including SIP failures, PRI issues, MPLS/SD-WAN outages, QoS degradation, and PSTN connectivity failures. Troubleshoot complex issues involving call routing, SBCs, voice gateways, QoS policies, jitter/latency anomalies, and WAN circuit performance. Perform deep-dive...

Let's be #BrilliantTogether ISS Stoxx’s Business Operations team partners closely with Senior Business Leaders and teams across Finance to lead business analysis, lead forecasting and planning, make informed decisions, and communicate effectively with C-level executives and Business Heads. We are looking for a fast learner, proactive, and hands-on contributor to participate in strategic discussions with the COO, CFO, and Senior Business Management. If you are a dynamic and motivated professional who is interested in gaining exposure to the different parts of ISS Stoxx’s business and working with a global team, then this role is for you. Responsibilities FINANCIAL ANALYSIS AND GENERAL BUSINESS SUPPORT Serve as a key financial and reporting partner and support for Senior Management Responsible for delivering monthly business performance with comprehensive analysis and interpretation and discussions of results to management team Management Reporting – Oversee the...

Company Summary : Pearson Virtual Schools is a leading, fully-accredited provider of high-quality, highly accountable virtual education solutions for students in grades K–12. Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success. Since 2001, the company’s Connections Academy division has delivered individualized learning to students through virtual public schools and a private online academy. In the 2024-25 school year, 41 Connections Academy virtual public schools will operate in 31 states and expect to serve nearly 100,000 students in grades K-12 (some schools do not serve all grades) from across the U.S. The District Partner division meets the needs of schools, school districts, and other institutions looking to develop and enhance their online learning programs. The division overseeing District Partner clients delivers a full range of targeted digital learning solutions to the...

Position Overview The Senior Projects Support Engineer provides highly visible remote technical, applications and system admin support for HCUS customers. Primarily supports TAC and MI Service with the management, execution, and administration of operational, billable, and more in-depth projects and support. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities, and regulatory requirements. Normally receives little instruction on day-to-day work, and general instructions on new assignments. Offers mentorship to new incumbents on technical and product knowledge and department operating procedures. To meet customers' needs, working outside of normal business hours and holidays is required. Company Overview At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to...

VIP Technical Support Country: United States of America It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: Must have extensive VIP & Executives level support experience and be able to respond to customer questions regarding operation and issues in a polite and precise manner. Provide day-to-day white glove process and technical support for Senior Executives for all IT issues experienced locally or through remote assistance tools....

Job Description The Unified Help Desk (UHD) Shift Supervisor / Dispatcher plays a critical role in supporting campus operations by supervising help desk and dispatch functions during assigned shifts. This position ensures timely response to service requests, effective coordination of staff, and adherence to departmental procedures while maintaining a high level of customer service for the FIT community. The Shift Supervisor / Dispatcher acts as a working supervisor, providing real-time guidance, prioritizing requests, and serving as an escalation point for complex or urgent issues. Essential Functions Leadership & Supervision Lead, supervise, and mentor UHD shift staff, including full-time staff, student monitors, aides, and interns. Provide shift-level supervision in the absence of the UHD Manager, including attending meetings as requested. Coach staff on best practices for customer service, new technologies, procedures, and service delivery standards. Ensure...

The Unified Help Desk (UHD) Shift Supervisor / Dispatcher plays a critical role in supporting campus operations by supervising help desk and dispatch functions during assigned shifts. This position ensures timely response to service requests, effective coordination of staff, and adherence to departmental procedures while maintaining a high level of customer service for the FIT community. The Shift Supervisor / Dispatcher acts as a working supervisor, providing real-time guidance, prioritizing requests, and serving as an escalation point for complex or urgent issues. Essential Functions: Leadership & Supervision Lead, supervise, and mentor UHD shift staff, including full-time staff, student monitors, aides, and interns. Provide shift-level supervision in the absence of the UHD Manager, including attending meetings as requested. Coach staff on best practices for customer service, new technologies, procedures, and service delivery standards. Ensure appropriate...